
Process Expert - Opportunity to Cash
- Bangalore, Karnataka
- Permanent
- Full-time
- Order Entry
- Receive order from the customer.
- Validate order details (product, quantity, price, terms).
- Enter order into the system (ERP/CRM).
- Order Management
- Check inventory availability.
- Confirm order with customer.
- Schedule delivery or production.
- Credit Management
- Perform credit check.
- Approve or decline order based on creditworthiness.
- Communicate credit decisions to the sales team and customer.
- Order Fulfillment
- Pick and pack items from inventory.
- Generate shipping documents.
- Ship the order to the customer.
- Confirm delivery.
- Invoicing
- Generate invoice based on order and delivery confirmation.
- Send invoice to the customer.
- Record invoice in the accounting system.
- Reporting and Analysis
- Generate reports on sales, outstanding receivables, and payment status.
- Analyze trends and identify areas for process improvement.
- Provide insights into management and other stakeholders.
- A university degree.
- Around 2 years of experience in order processing, logistics, customer service.
- Knowledge of ERP software (preferably SAP) and/or educational background in logistics and basic knowledge on Excel.
- Ability to work in a team.
- Good communication and customer service skills.
- Open-mindedness and constructive attitude to performed tasks.
- Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.
- Open to work in Customer warehouse.