
Analyst - Cash and Payments
- Bangalore, Karnataka
- Permanent
- Full-time
- Perform the duties of Maker / checker for the activities assigned diligently.
- Understand the process / policies of the Bank and adhere to the needs.
- Work closely with the overseas branch to process/execute the transactions as per accuracy / quality standards / SLAs of the Bank.
- Learn the system functions and adhere to the controls.
- Support overseas branches to resolve operational incidents/reporting (if any).
- Provide suggestion(s) to improve / streamline the operational processes.
- Develop and maintain strong stakeholder management with key stakeholders within MUFG.
- Support and resolve customer enquiries and provide excellent customer service.
- Work in partnership with Compliance to understand relevant operational guidelines, MUFGs standard procedures and local regulations and assess the impact on the daily operations workflow.
- Work in partnership with the wider operations team for information sharing and to ensure that transactions are processed accurately and in a timely manner.
- To support developmental projects relating to the Department.
- People
- Provide guidance and support to more junior members of the team. Assist in the training and development of individuals to ensure a high level of job knowledge.
- Other / Control
- Perform the checking process on operational issues, escalated by the less experienced members of the team.
- Perform the reconciliation of any daily pending transactions
- Support the Head of Department in determining the level of support on new MUFG product offerings by carrying out reviews on resourcing issues, internal policies, workarounds and system capabilities.
- Support the Head of Department in achieving the departments KPIs, set by the Branch Management.
- Support in managing the risk profile for the department.
- Support internal and external audits within the department by preparing documentation as required
- Maintain good working knowledge of industry trends, products, relevant laws and regulations.
- Adhere to all company policies as well as guidelines
- Minimum 3 to 5 years of relevant experience in managing remittances and other payment products
- Strong PC skills (MS Office)
- Knowledge of SWIFT message types and Payment Systems; GPP, CHAPS, RTGS etc
- Extensive experience in Account opening process, static data maintenance process & customer data management.
- Exposure to clearing and payment processes (Both inward and outward)
- Understanding various system application used for clearing / deposit booking (remarks: The experience shall be updated according to the department)
- Exposure to regulatory guidelines related to domain.
- Good interpersonal skills to deal courteously and effectively with others.
- Attention to details.