Service Delivery Manager, VP

• Advance your career in our diverse and collaborative service management team
• You’ll play a crucial role supporting and driving service stability for our customers
• You can expect great personal development, recognition for your expertise and our full support in helping you realise your potential
• We're offering this role at vice president level

• Managing, prioritising and scheduling in-bound work requests and delegating these to your team
• Supporting your team to achieve success through great people leadership, coaching and engagement
• Maintaining platform stability, handling technical support requests, lead investigations and resolve incidents with proactive system monitoring and performance analysis. Driving continuous improvements
• Providing SRE capability delivering robust production management, infrastructure and application support across the domain for technologies including Mobile like iOS and Android, Frontend like React and Backend (ava and Microservices
• platform, domain and relevant cross-domain stakeholders to deliver improvements to our processes and procedures
• Driving collaborative working practices by looking at the end-to-end flow across our services and customer journeys

• A good technical understanding of platforms, products and domains
• Familiarity with tools that enhance monitoring capabilities and drive automation
• Working knowledge of Agile and DevOps practices
• The ability to communicate complex technical concepts clearly to your colleagues
• Good collaboration and stakeholder management skills

NatWest Group