Manager - UAT

Bangalore, Karnataka
Permanent
Full-time

17 hours ago
Apply easily

About Delta Air LinesAbout the CompanyDelta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune’s Top 50 Most Admired Companies list. The company’s strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME’s inaugural list of the “World’s Best Companies,” coming in at No. 12 – the only U.S. airline in the top 155. TIME’s award is based on three criteria: employee satisfaction, revenue growth and sustainability.Delta’s people-first culture continues to be recognized, earning the airline a spot on Fortune’s 100 Best Companies to Work For® list for the fifth year. Delta is the only airline included on the 2024 list.Additionally, Delta earned a coveted spot, on Fast Company’s list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.About the Delta Technology Hub (DTH), BangaloreDelta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.Job DescriptionAbout Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.RESPONSIBILITIES:

Lead and develop a diverse, high-performing and innovative team of Production Quality and Operations resources including mentoring, utilizing best practices as a people manager and organizational leader.
Position team to support product and IT teams with user acceptance planning and coordination for delta.com and Fly Delta releases.
Discover ways to improve defect mitigation across all levels of the organization inclusive of utilizing customer and Reservations specialists feedback, web analytics data, and industry trends to understand reported issues.
Manage, research, and resolve executive inquiries and/or issues raised by the Department of Transportation
Work closely with IT and cross-functional commercial and operational business teams to successfully drive, execute and deliver on acceptance testing and defect resolutions
Oversee prioritization, tracking, validation, and resolution of defects with the Product Manager(s) and the IT teams.
Advanced analytical and communication (verbal and written) skills; including executive presence.
Ability to explain technical and business processes and articulate in-depth knowledge of the Digital Operations, user acceptance testing, and defect management process to a wide audience.

WHAT YOU NEED TO SUCCEED (MINIUMUM QUALIFICATIONS):

Strong leadership skills, written and oral communication skills, positive attitude, and able to manage change successfully in a fast-paced environment
A Bachelor's degree in Business or Technology discipline, or related field and 12 + years of work experience. Minimum 5 years people experience
12 + years of experience in UAT, QA, and project management
Knowledge of Delta Air Lines and/or the airline industry, travel landscape and consumer behavior
Proven track record of successfully working in a cross-departmental team environment and delivering results on time and on budget
Must be a self-starter that can work independently
Self-disciplined, organized and team-oriented
Positive attitude, & able to manage change successfully in a fast-paced environment
Practices safety-conscious behaviors in all operational processes and procedures

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

Graduate or Professional Degrees in Computer Science, Business, Information Systems, Business / Administration, Engineering, IT, Management, Business Administration / Management, Communication, or related field
Experience with process improvement and streamlining based on new requirements
Experience with end-to-end testing of large projects
Experience with mainframe testing
Familiar with cloud technologies
Experience with Generative AI

ID: DELEC01

Delta Air Lines