Customer Success Manager 2

Bangalore, Karnataka
Permanent
Full-time

6 hours ago

Overview:At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.Team OverviewOur Success team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers. Responsibilities:DescriptionThe Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction, retention, and growth.Your day-to-day job will consist of:

Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool
Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions
Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success
Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement.
Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers.
Proactively lead discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship.
Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services.
Strategize on renewals working closely with the rest of the Account Team
Effectively forecast customer health and risk of attrition.
Collaborate with sales teams to ensure growth attainment and increased footprint

Qualifications:Minimum Qualifications

5 years prior experience in a Customer Success, Account Management, or technical support role.
Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
Attention to detail and a strong bias for action
Strategic thinking with the ability to align solutions to customer goals.
Proficient in Microsoft Office suite
Mastery level of delivering difficult messages when necessary
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes

Preferred Qualifications

Salesforce experience preferred
Understanding of K-12 education systems and technology preferred
Software-as-a-service (SaaS) experience preferred
Associate’s degree or equivalent work experience

EEO Commitment:EEO CommitmentPowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.

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