EMM Intune-MDM(Mobile Device Management) - L2

Bangalore, Karnataka
Permanent
Full-time

1 day ago

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser's local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie PreferencesAccept All CookiesPress Tab to Move to Skip to Content LinkSearch JobsJob DescriptionApply nowStartPlease wait...Job Title: EMM Intune-MDM(Mobile Device Management) - L2Req Id: 90220City: BengaluruState/Province: KarnatakaPosting Start Date: 9/2/25Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description:Job DescriptionRole PurposeThe purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction͏Omnissa WorkspaceOne SaaS based solution

Installation/Reinstallation of MDM components
Trouble shooting remotely MDM related errors escalated by Ll and other teams.
Monitor and analyze the application logs
Support the DR Drills as and when required
Manage Policy Groups
Administer consistent policies across devices
Analyze and report critical device information
Creating and Maintenance of SSP for Client end users
Implementing policies post approval in MDM
System Backup management
Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
Troubleshooting Windows, Onsite Requirement, Experience in Airtwatch MDM security skill set
Knowledge of APK and Android application configuration and remote management using airwatch and do security controls.
Answer incoming calls and respond to customer?s emails in timely manner.
Research, identify, and resolve customer complaints using applicable software.
Route calls and tickets to appropriate resources and Domains who can best support the user,
L2/L3 ticket handling
Patching support and product upgrade support. Team Players
Customer escalation management and control
Recognize, document, and alert the management team of trends in customer calls.
Create SOPs for new Issues and resolution given.
Complete call logs and reports.
Educate customer about the smart phone product operation and maintenance procedures.
Complete service orders and service reports in a timely manner
Manage incidents, service requests, change requests and queries raised by end user.
Escalate tickets to next level if support is required.
Log tickets with all field information into the service desk tool whenever required.
Coordinate onsite contractors for facility support as necessary.
Log tickets generated by alerts in the tools deployed for applications and infrastructure management.
Collaborate with other teams in case of any issue not being handled by the team and route calls to appropriate team/vendor.
Monitor the service desk tool for open and pending incidents and track for early closure
Follow up with Vendor or Client's technical team for incident status and manage notifications and escalation
Ensure that these devices are appropriately configured for the users
Awareness mailer on tips and tricks

͏͏Mandatory Skills: EMM Intune .Experience: 3-5 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.Apply nowStartPlease wait...Information at a GlanceGet Job AlertsReceive notifications when we have open roles and get other relevant career newsJoin UsExplore open roles that match your interests and skillsIf you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at . Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at .We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.© 2025 Wipro Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
SAP as service providerWe use the following session cookies, which are all required to enable the website to function:

"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data center
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
"Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Wipro

Apply Now