Job Description:Job Title: Product ManagerLocation: HyderabadAbout the RoleWe’re seeking a proactive, detail-oriented Product Manager to oversee the end-user support experience and ensure seamless product delivery execution. This is a hybrid role that combines community engagement, customer empathy, and tactical product delivery.You’ll act as both the connective tissue between our users and our product team, and the final link between product planning and engineering execution. This is a fantastic opportunity for someone looking to grow quickly by driving impact across multiple touchpoints.What You’ll Own1. End-User Experience & Product Support Stewardship● Own the user experience across the Community & Support channels, internal website for our AI Digital Assistant Product.● Ensure all customer queries are addressed promptly, coordinating with support and other teams as needed.● Keep documentation, web page content up to date, engaging and easy to navigate.● Monitor customer sentiment and feedback trends; synthesize this into actionable insights. Assist in creating and deploying user surveys.● Champion user needs by prioritizing their bugs and feature requests for the roadmap. Be the ‘voice’ of the customer to help our team to design an experience that delights our users.● Own channel communications: post updates, maintain transparency, and foster a strong sense of community and trust.● Collaborate on internal and customer-facing videos, demos, or documentation.2. Product Delivery & Sprint Execution● Translate epics and high-level PRDs into clearly scoped Jira tickets with well-defined acceptance criteria.● Ensure sprint tickets are delivery-ready and accurately reflect phased requirements.● Represent product in daily standups, clarify questions, and resolve blockers with urgency.● Keep engineering aligned with evolving priorities and support sprint planning and retrospectives from the product side.What You’ll Bring● Ability to bring structure and clarity to ambiguous tasks or fuzzy requirements.● Analytical skills - ability to make data-driven decisions.● Excellent communication skills - both verbal and written, especially in user-facing and technical contexts.● Hands-on experience with Jira (ticket creation, backlog hygiene) and Slack (channel-based support, async coordination).● A bias for action, strong attention to detail, and an eagerness to grow.● Comfort working in fast-paced, dynamic environments with evolving processes, across time zones, and with cross-functional teams.● A proactive mindset with a strong sense of ownership, a collaborative attitude, and a consistent ability to energize teams with positivity and initiative.Strongly Preferred● Experience in or exposure to Generative AI products or technologies — ideally via product, operations, or customer-facing work.● At a minimum, demonstrated comfort leveraging GenAI tools (e.g., ChatGPT, Claude, GitHub Copilot) to work more effectively, communicate clearly, and stay productive.Bonus Points For● Exposure to Agile practices and collaboration tools like Confluence, Miro & Figma..● Experience in community management, customer success, or product operations roles.● Comfort working across time zones and with cross-functional teams.Growth PathAs you build mastery in your core responsibilities, you'll have opportunities to:● Own internal partner relationships and integrations.● Lead end-to-end delivery of scoped initiatives, with growing levels of complexityWhy Join UsYou’ll be part of a collaborative, fast-moving team that values thoughtful execution, empathy for our users, and constant iteration. This role is ideal for someone looking to deepen their product skills while owning meaningful outcomes from day one.About Company:Welcome to Tredence! Since our founding in 2013, we have been dedicated to transforming data into actionable insights, helping over 50 Fortune 500 clients win in their respective industries. With our headquarters in San Jose and a presence in 5 countries, our mission is to be the world’s most indispensable analytics partner. At Tredence, we blend deep domain expertise with advanced AI and data science to drive unparalleled business value. We are excited to have you join us on this innovative journey.
