Enterprise Service Management Product Owner

ExxonMobil

  • Bangalore, Karnataka
  • Permanent
  • Full-time
  • 9 days ago
About usAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world’s largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies.We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society’s evolving needs. Learn more about and how we can .ExxonMobil’s affiliates in IndiaExxonMobil’s affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region.ExxonMobil’s affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.ExxonMobil’s LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil’s operations around the globe.ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about ourTo know more about ExxonMobil in India, visit and the .Job will be based at Bangalore, Whitefield office ( WFO) for 5 days in a week.What role you will play in teamIn this role, you will support the global GBS organization by designing, implementing, and/or sustaining standardized, efficient business processes and digital solutions that drive process excellence, enhance service delivery, and improve user experience across business functions. Your work will uncover inefficiencies, enhance productivity, drive automation, and promote platform adoption across the organization. You will collaborate with stakeholders to identify value opportunities, translate business needs into actionable insights, and implement digital workflow automation solutions. Through impactful communication and stakeholder engagement, you’ll help drive continuous improvement and value capture.What you will doKey Responsibilities:
  • Identify Value Opportunities: Collaborate with business stakeholders to identify and ideate value opportunities within various operational units.
  • Translate Business Demands: Convert business requirements into actionable IT / digital deliverables and deliver workflow and automation solutions.
  • Work Prioritization: Collaborate with delivery teams to estimate effort, assess dependencies, and prioritize backlog items in alignment with agreed roadmaps and sprint plans.
  • Solution Implementation: Deliver and implement solutions in and around Enterprise Service Management according to agreed roadmaps and sprint plans, ensuring accurate testing and validation before release.
  • Process Improvement: Provide actionable insights into business processes, focusing on improvement impact and value generation.
  • Stakeholder Engagement: Partner with business stakeholders to develop solutions that lead to productivity gains and improved user experience.
  • Platform Adoption: Assist with defining product roadmap and drive the adoption of digital workflow automation platform within the organization.
  • Communication: Create and share customer success stories and produce internal communication materials.
  • Identify Value Opportunities – Core to the role; discovering where Enterprise Service Management can drive measurable business impact.
  • Translate Business Demands – Essential for bridging business needs with technical solutions.
  • Work Prioritization – Provides clarity for delivery teams to maximize value delivery and support timely execution.
  • Process Improvement – Delivers the insights that justify and guide transformation efforts.
  • Solution Implementation – Ensures the delivery of working, validated solutions that realize identified value.
  • Stakeholder Engagement – Critical for alignment, buy-in, and successful adoption of solutions.
  • Platform Adoption – Supports long-term success by embedding ServiceNow into business operations.
  • Communication – Important for sharing wins and driving awareness, though more supportive in nature.
About youRequired Skills & Qualifications:
  • Bachelor’s or master’s degree in one of the following fields: 1. Information Technology or Systems, 2. Computer Science or Software Engineering, 3. Business Administration or Management, 4. Engineering (Industrial, Mechanical, etc.)
  • Minimum 3 yrs in delivering solutions with ServiceNow
  • Technology certifications (or equivalent): ServiceNow Certified Application Developer, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (e.g., Human Resources, Customer Service Management, IT Service Management)
  • Agile certifications (or equivalent): SAFe Product Owner/Product Manager, Agile Certified Practitioner, Certified Scrum Product Owner
  • Led business and digital transformation projects with strong project/change management skills
  • Proficient in service workflow design and automation using ServiceNow or similar ESM platforms
Preferred Skills / Experience:
  • Knowledge of enterprise systems (ERP, CRM, ESM)
  • Strong analytical and critical thinking skills; KPI development and performance analysis
  • Excellent communication and presentation skills; advanced facilitation and active listening.
  • Professional English proficiency—written and spoken, for technical-business communication
  • Effective across organizational levels; collaborative team player
  • Experience in multicultural/international environments
  • Tableau or Power BI certifications (optional but beneficial)
  • Experience in Global Business Solutions (GBS): HR, S2P, OTC; Supply Chain, Trading; Business Domain knowledge welcome
  • Experience of delivering solutions as a product owner.
Your benefitsAn ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you:
  • Competitive compensation
  • Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits
  • Retirement benefits
  • Global networking & cross-functional opportunities
  • Annual vacations & holidays
  • Day care assistance program
  • Training and development program
  • Tuition assistance program
  • Workplace flexibility policy
  • Relocation program
  • Transportation facility
Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company’s eligibility guidelines.Stay connected with us
  • Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India.
  • Follow us on LinkedIn and Instagram
  • Like us on Facebook
  • Subscribe our channel at YouTube
EEO StatementExxonMobil is an Equal Opportunity Employer:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.Business solicitation and recruiting scamsExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationshipsNothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship.Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.

ExxonMobil