Customer Success Manager - Bangalore

Bangalore, Karnataka
Permanent
Full-time

27 days ago

About MoEngageMoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.arms marketers and product owners with insights into customer behaviour. Brands can leverage to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. , the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage's helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.To learn more, visitJob Description

Onboard closed leads with Integration support
Be the point of contact for Accounts and be responsible for the growth of the customer
Advise clients on the most effective ways to use the MoEnagage Platform
Be a Product Evangelist, consulting the top internet companies on their growth.

Skills

3+ years of experience with clients or managed accounts, across Technical, Presales, Technical Account Management
Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
SaaS and B2B experience is a must.
Ability to understand customer requirements and see how MoEngage can add value in various way.
Take ownership of the relationship post-sales and grow the customer
Champion the product and be an evangelist
Empathy - Needed in any client-facing role, also important for working with other teams.
Strong written and verbal communication skills

Perks

Work at Scale and challenge yourself
Work with a smart team that grew up in the Mobile First world

MoEngage

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