Customer Tech-Salesforce-Veeva Manager-GDS02

Bangalore, Karnataka
Permanent
Full-time

22 days ago

At EY, we're all in to shape your future with confidence.We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.Job Summary:We are seeking a highly skilled and proactive Veeva CTMS Subject Matter Expert (SME) to join our consulting firm and support our Life Sciences clients in optimizing clinical trial management processes. This role will be responsible for managing Veeva CTMS, eTMF, EDC implementations, ensuring compliance, and enabling efficient trial lifecycle management for our clients.Key Responsibilities:

Act as the subject matter expert (SME) for Veeva CTMS, eTMF, and EDC across our Life Sciences consulting projects.
Lead end-to-end configuration of Veeva CTMS, eTMF, and EDC to support clinical trial planning, execution, data management, and reporting for various clients.
Manage stakeholder relationships with clients to gather requirements and implement platform enhancements that align with their clinical operation's needs.
Ensure compliance with regulatory standards and internal processes throughout the clinical trial lifecycle for client projects.
Collaborate with cross-functional teams (Clinical Operations, Data Management, Regulatory, IT) within client organizations to optimize system usage and streamline workflows.
Provide training and support to client end-users, ensuring the adoption of Veeva best practices in CTMS, eTMF, and EDC.
Monitor system performance, troubleshoot issues, and manage vendor relationships to ensure optimal functionality for client implementations.
Support audits and inspections by maintaining accurate documentation and audit trails for client projects.

Qualifications:

Bachelor's degree in Life Sciences, Information Technology, or related field.
6+ years of hands-on experience with Veeva CTMS, eTMF, and EDC in a pharmaceutical or life sciences consulting environment.
Strong analytical and problem-solving skills.
Understanding of clinical trial processes, data management, and regulatory compliance.
Excellent communication, stakeholder management, and problem-solving skills.

Nice to Have:

Experience with other clinical trial management systems (CTMS), electronic data capture (EDC) platforms, or electronic trial master files (eTMF).
Exposure to clinical trial optimization or digital transformation initiatives within consulting.
Veeva certifications (CTMS, eTMF, EDC) are a plus.

EY | Building a better working worldEY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

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