Tech Support Specialist - Solar Product (2-4 yrs) Mumbai (After-Sales/Customer Service)
Sashr Consultants
Mumbai, Maharashtra
Permanent
Full-time
6 days ago
We are looking for a hands-on, driven, Tech Support Specialist who will be on the frontlines to resolve all issues faced by the users of our Solar Monitoring Platform.Responsibilities:Support User Queries : Act as the first line of response for user issues and ensure prompt resolutions with a customer-first mindset.Troubleshoot User Journeys : Dive into the user's journey to identify bottlenecks, bugs, or confusion-and guide them to solutions.Onboard Solar PV Plants : Coordinate with internal teams, vendors, and customers to bring new plants onto our monitoring platform smoothly and accurately.Monitor API Logs : Keep an eye on API interactions, detect anomalies or failures, and flag them to the tech team with clarity and context.Assist in UAT : Participate in User Acceptance Testing of new product features and ensure they meet quality and user expectations before rollout.Document Knowledge : Draft clear and concise technical manuals, user guides, and SOPs to support internal processes and customer onboarding.Candidate Details- 2 to 4 years of hands-on experience with IoT Platforms (Experience with solar platforms is an unfair advantage)- Fluent in English and Hindi (a 3rd language will make you a rockstar candidate)- Excellent written and verbal communication skills- High comfort with technical tools and user interactionsSkills:Comfort with APIs - understand API calls via Postman or equivalent toolsStakeholder Whisperer - proactive, clear, and crisp communication with internal teams, vendors, and customers (ref:updazz.com)