Customer Support Role - IT (0-4 yrs) Mumbai (After-Sales/Customer Service)
Connect2Talent
Mumbai, Maharashtra
Permanent
Full-time
23 days ago
Job Title: Customer Support Representative (Night Shift)Location: IndiaEmployment Type: PayrollCategory: Customer Service & IT OperationsJob SummaryWe are seeking a dedicated and customer-focused Customer Support Representative to join our India-based night-shift team. The ideal candidate will deliver exceptional service to customers via phone, email, and chat, ensuring inquiries are addressed promptly and professionally. This role demands a customer-first mindset, strong problem-solving skills, and the ability to work collaboratively in a fast-paced environment.Key Responsibilities- Deliver high-quality customer service through phone, email, and chat support.- Assist customers with product inquiries, troubleshooting, and resolving issues.- Log customer interactions, issues, and feedback in the CRM system.- Work with cross-functional teams to resolve complex issues and improve the customer experience.- Maintain a professional, empathetic, and positive approach in all customer interactions.Required Skills & Qualifications- Excellent verbal and written communication skills in English and Hindi.- Minimum 1 year of experience in customer support, CRM usage, inbound calling, and phone support.- Strong problem-solving and critical-thinking abilities.- Familiarity with customer support software and CRM tools.- Basic knowledge of company products and services.- Ability to multitask and thrive in a fast-paced environment.Preferred Experience LevelsCustomer Support: 1+ yearCRM Tools: 1+ year (Beginner level acceptable)Inbound Calling & Phone Support: 1+ year (Beginner level acceptable)Role Variants- Customer Support Representative- Customer Service Representative- Customer Specialist- Support Specialist- Support Associate- Helpdesk Technician- Call Center Representative (ref:updazz.com)