GN-IC-Comms and Media-Digital Core-BSS & Digital Channels-Manager

Accenture

Bangalore, Karnataka
Permanent
Full-time

2 days ago

Job Title - BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Revenue Assurance Customer Care, Lead to Cash etc. Level Manager & Sr. Manager Entity S&C GN- Non Network

Management Level :
07 to 06 levelLocation: Bangalore/ GurgaonMust have skills:Skills in one or more Telecom areas

Should have an excellent knowledge on various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash etc.
Digital Transformation - Proven experience in Strategy, Innovation and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs and other related areas
Cloud BSS - Determine the appropriate Cloud deployment model & design BSS journey to cloud strategies engineered to accelerate ROI and performance. Good to have knowledge of tools like AWS, Azure, SFDC, etc.
Business Strategy - Leading/managing strategic initiatives and develop project plans, frame and conduct insightful analyses, identify solutions, and develop business cases and implementation plans for CSPs across the globe
Transformation & Project Governance - Drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale
BSS COTS products – exp in Amdocs,Ericsson,Netcracker,Subex etc..
Fmiliar with the latest automation technologies
Communication and Presentation - Plan and deliver well-structured oral and written communications
Structured Problem Solving - Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges
Stakeholder Management - Manage mid-level to senior client leadership and lead conversations
Impeccable team management skills with an ability to engage effectively with multiple stakeholders
Strong program management skills
Cross-cultural competence with an ability to thrive in a dynamic environment
MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience
At least 1-7 years of progressive business and/or telecom and consulting experience
Knowledge of Telco BSS/OSS stack, its various components, and interactions / flows
Strong telecom industry background experience and knowledge of BSS processes for B2C and B2B areas
Knowledge of telecom products across wireline, wireless and Enterprise domains

Good to have skills:

Should have understanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, SAFe, etc.
Experience in agile related tools like JIRA Confluence/Rally/MS Projects/VersionOne
Certification profession in PSM/CSM/SAFe/ICP-ACC
Worked on AI/ML and Gen AI, Worked on use cases
eTOM certification is highly desirable

Job Summary:

As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using SAP ABAP Development. Your typical day will involve working with the development team, analyzing business requirements, and developing solutions to meet those requirements.Roles & Responsibilities:
- Deep expertise in one or more Telecom Domains * Lead delivery of small to medium-size teams to deliver management consulting projects for global clients.

Lead innovation transformation programs and process enablement for our clients
Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on.
Develop assets and methodologies, point-of-view, research, or white papers for use by the team and larger community.
Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas.
Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables.
Understand customer needs and translate them to business requirements, business process flows and functional requirements
Experience to engage with stakeholders independently
Execute a transformational change plan aligned with client’s business strategy and context for change. Engage stakeholders in the change journey and build commitment for change.

Professional & Technical Skills:
- Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters, Program Delivery Managers * Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platforms. Analyse large data to conduct analysis and present insights with visualisations

Process Improvement - Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders
Value Architect and Tracking - Create value driver trees to breakdown into value components of business objectives and value drivers

Additional Information:
- This position is based at our Bengaluru/Guragaon/Pune office.(do not remove the hyperlink)Experience: Minimum 1-7 years of experience is required

MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience
At least 1-7 years of progressive business and/or telecom and consulting experience
Knowledge of Telco BSS/OSS stack, its various components, and interactions / flows
Strong telecom industry background experience and knowledge of BSS processes for B2C and B2B areas
Knowledge of telecom products across wireline, wireless and Enterprise domains
eTOM certification is highly desirable
Direct onsite experience (i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing soft skills
Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics and experience management, telecom technology etc.
Experience in value architecting, business case preparation, value realization
Experience in Digital, New IT, Cloud & Core modernization, Cloud transformation processes, transforming legacy to the cloud, Agile transformation, RPA, AI/ML strategy implementation and use cases
Knowledge of design thinking workshops and innovation
Experience in large data analysis, data driven consulting, BI and analytics, reporting, dashboarding, visualization tools like PowerBI, Tableau
Certifications like CBAP, CSM, SPC, Prince 2 or PMP will be an added advantage
For Experienced candidates, experience of team Management – Coach and mentor team members in projects, on asset development, BDs and overall professional development

Educational Qualification: B.Tech/BE (Accurate educational details should capture) + MBA from reputed institutesAbout Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.Visit us atEqual Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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