Service Management Tools Engineering / Associate Director, Service Management

HSBC

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 10 days ago
Job descriptionSome careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.We are currently seeking an experienced professional to join our team in the role of Associate Director Service ManagementKey Responsibilities:
  • Leadership and Strategy – Lead the technical aspects of delivering against our strategy for monitoring, alerting across the bank’s technology estate.
  • Deliver and align our monitoring capabilities to our comprehensive Observability roadmap aligned with enterprise reliability, risk and regulatory objectives
  • Champion a proactive monitoring culture that prioritises availability, performance and service stability across all tiers of the tech stack
  • Align our detection capabilities closely with our Monitoring controls
  • Improve upon our Detection timelines to eventually drive down MTTR on disruptive and non-disruptive incidents
  • Oversee the implementation and continuous improvements of our monitoring, alerting and event management platforms and tooling
  • Ensure Real-timeTelemetry and intelligent alerting across critical banking platforms
  • Align monitoring and alerting strategies with operational risk/resilience, compliance and auit requirements
RequirementsQualifications – ExternalTo be successful in this role you should meet the following requirements:
  • Bachelor’s degree in computer science engineering or related field.
  • Experience: 12+ years of experience in engineering, service management, including at least 5 years leading large scalemonitoring/alerting in a regulated financial institution
  • Hands-on experience in enterprise tools (AppDyanmics, BMC HOM, Splunk, OpenTelemetry etc)
  • Familiarity with cloud-native monitoring
  • Understanding of operational risk management, incident response,, and business continuity in the banking context
  • Strong communication and stakeholder management skills including interaction with CIO, Service Management, risk, compliance and audit teams
  • Deep appreciation of the importance of stability, resilience, and regulatory compliance in banking operations
  • A passion for engineering excellence ad service reliability
You’ll achieve more when you join HSBC.www.hsbc.com/careersHSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by – HSBC Software Development India

HSBC