Senior Technical Writer

Bangalore, Karnataka
Permanent
Full-time

1 month ago

Overview:The Senior Technical Writer works with different teams to create product content and documentation that help both internal teams and end users make the most of our solutions. Assists in managing the content throughout its entire lifecycle. Duties & Responsibilities:

Support the writing team with technical writing methods, tools, and techniques
Help solve issues in Agile workflows and publishing processes
Ensure the writing team has the resources they need; manage the daily tasks of the writing team
Improve current processes and suggest new methods for better results
Lead projects that improve the Technical Writing team’s deliverables and processes
Create documentation like release notes, user and admin guides, installation guides, quick references, knowledge base articles, and API documentation
Edit and write content following style and editorial standards
Work with UX, product, and engineering teams to design UI content
Resolve any documentation issues raised by others; identify new documentation needs and opportunities; oversee and support all aspects of assigned documentation
Help share knowledge across teams and guide others to create accurate content
Assist in maintaining guidelines for documentation authors

Skills Required:

Bachelor’s degree
Experience writing or editing content like UI text, support articles, or knowledge base articles
Familiarity with tools like Azure DevOps, Jira, or Rally
Basic knowledge of source control tools like Git or Azure DevOps Repos
Experience using Confluence and SharePoint
Knowledge of HTML and CSS
Experience with graphic editing tools and screen capture software
Experience leading technical writers and helping others succeed
Strong interest in helping users get the information they need
Good critical thinking and problem-solving skills
Experience with writing and editing complex software documentation
Strong grammar skills and the ability to create clear, simple documentation
Great team player who can give and receive constructive feedback
Ability to work in a fast-paced agile environment
Experience working with teams across different time zones
Familiarity with MadCap Flare, or similar tools
Proficient with Microsoft Word, PowerPoint, and Excel
Desire to stay up to date with new writing and design trends

Desired Skills and Qualifications:The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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