Customer Success Manager - North America | Series B

Bangalore, Karnataka
Permanent
Full-time

1 month ago
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A Customer Success Manager ensures customers achieve their goals using a product or service by providing support, training, and guidance. They focus on building strong relationships to drive satisfaction, retention, and growth.Onboarding & Training: Guide new customers through the setup and adoption of the product or service.Customer Relationship Management: Build and maintain strong, long-term relationships with clients.Proactive Support: Anticipate customer needs, resolve issues, and provide timely assistance.Driving Product Adoption: Help customers maximize the value they get from the product.Renewals & Retention: Ensure customers continue their subscriptions or contracts by maintaining satisfaction.Upselling & Expansion: Identify opportunities for additional product or service sales.Feedback Loop: Collect customer feedback and communicate insights to internal teams to improve the product.Performance Tracking: Monitor customer health metrics and usage data to prevent churn.- Work along with the best leaders in the CSM space- Be a part of the founding CSM team

Excellent presentation, organizational, and communication skills (both written and verbal)
3+ years of relevant experience as a customer success manager in B2B SaaS companies, with enterprise-level customers preferred
Ability to facilitate workshops with C-level executives and senior stakeholders on governance and operating models, business adoption techniques, the product vision & roadmap
Team-first mentality & growth mindset are a must.
Experience in the NORAM/Americas market is a must

Our client is a tech company that offers an innovative contract management platform, enabling businesses to automate and streamline the creation, review, and management of legal contracts for improved efficiency and collaboration.- Industry leading compensation- Hybrid with flexible working hours

Michael Page