Company DescriptionBosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it's the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.Job DescriptionPosition OverviewWe are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS). This senior role requires 15-18 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability.Key ResponsibilitiesService Delivery LeadershipOversee all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clientsManage cross-functional teams across multiple geographies and drive operational efficiencyEnsure SLA/KPI adherence and maintain strong client relationships throughout project lifecycleLead transformational SAP projects including Greenfield implementations, Brownfield upgrades, and hybrid scenariosPractice & Account ManagementHandle multiple client accounts across different geographies with full accountability for service delivery excellenceDrive SAP Practice management initiatives and standardization in operational modelsManage overall cost optimization while maintaining service quality and client satisfactionAccountable for top-line growth and responsible for bottom-line profitability of assigned portfolioTeam Leadership & People ManagementLead and manage large cross-functional teams including SAP consultants, technical experts, and support staffDrive employee retention initiatives and performance management across global delivery teamsFoster continuous learning and skill development to enhance service delivery capabilitiesImplement automation and process improvement initiatives to drive operational efficiencyClient & Stakeholder ManagementServe as primary escalation point for critical issues and complex stakeholder management scenariosMaintain executive-level relationships with C-suite clients and key decision makersConduct regular governance meetings and strategic planning sessions with internal and external stakeholdersDrive value realization discussions and ensure alignment with client business objectivesOperational Excellence & ReportingEstablish and maintain service delivery frameworks, quality standards, and best practicesProvide comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIsDrive process improvement and simplification initiatives to enhance service delivery efficiencyImplement risk management strategies and proactive issue resolution mechanismsRequired QualificationsExperience & Expertise15-18 years of progressive experience in SAP delivery management and consultingProven track record in managing transformational SAP projects (Greenfield/Brownfield implementations)Extensive experience in SAP AMS operations and support services managementStrong background in SAP Practice management and multi-account operations across geographiesDemonstrated P&L accountability and experience managing business portfoliosTechnical & Functional SkillsDeep expertise in SAP ecosystem including S/4HANA, ECC, and cloud solutionsComprehensive understanding of SAP modules: FI/CO, MM, SD, PP, QM, PM, HRExperience with SAP implementation methodologies and AMS service delivery frameworksStrong knowledge of SLA/KPI management and operational excellence practicesLeadership & ManagementProven ability to lead large, diverse teams across multiple geographiesStrong business acumen with experience in client relationship management and stakeholder engagementExcellent escalation management and conflict resolution skillsExperience in employee retention, performance management, and organizational developmentEducation & CertificationsBachelor's degree in Engineering, Computer Science, IT, or related fieldSAP certification in relevant modules (mandatory)Project Management Professional (PMP) or equivalent certificationITIL Foundation certification preferredKey Performance IndicatorsService delivery excellence metrics and SLA complianceClient satisfaction scores and retention ratesPortfolio profitability and revenue growth targetsTeam utilization, productivity, and employee retention ratesOperational efficiency improvements and cost optimization achievementsEscalation resolution effectiveness and stakeholder satisfactionCore CompetenciesService delivery leadership and operational excellenceMulti-geography account management and client relationship buildingP&L management and business portfolio accountabilityProcess improvement, automation, and operational standardizationTeam leadership, people management, and organizational developmentRisk management, escalation handling, and stakeholder communicationLocation & TravelThis position offers flexible work arrangements with travel requirements up to 25-30% for client engagements and global team collaboration.QualificationsEducational qualification:B.E./ B.Tech. , M.B.A. PreferredExperience :5-18 years
