Company overview:TraceLink's software solutions and Opus Platform help the pharmaceutical industry digitize their supply chain and enable greater compliance, visibility, and decision making. It reduces disruption to the supply of medicines to patients who need them, anywhere in the world.Founded in 2009 with the simple mission of protecting patients, today Tracelink has 8 offices, over 800 employees and more than 1300 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT.Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.TraceLink is seeking an experienced data analyst who has analytical skills accompanied by interpersonal skills to provide positive experiences for internal and external customers.Our Network Operations Team works in an innovative environment pioneering a new method of data sharing. Our team works with trade partners (suppliers and customers that electronically exchange data with the TraceLink customers) on our network to ensure data is accurately and securely exchanged between partners. This multifaceted role provides detailed reporting to both internal and external customers, educates trade partners and manages cases with the trade partner through emails and calls. Reporting to the Manager of Network Operations, this role is responsible for managing support cases, helping network members over the phone with retrieving their data, verifying large data sets for accuracy and may require some analysis of customer data. This requires good communication skills, the ability to execute in-depth research, attention to detail and a high degree of accuracy.ResponsibilitiesExecute in-depth research to verify identifiers within customers' master data setsManage workload between case workload, verifying data sets and routine tasksWork across cross-functional teams to resolve customer and partner issuesAttend calls with customers and partners when they are having complex issuesExecute analysis of customers' master data sets when necessarySkills and QualificationsBachelor's degree (or equivalent) in a related field required; (Computer Science or Statistical Analysis preferred)Experience with MS Office suite, with a strong proficiency in ExcelExperience with XML, SAP IDOC, X12, SQL, Python is a plusStrong teams skills with demonstrated enthusiasmStrong time management and organization skillsStrong critical thinking skills when faced with new scenarios, ability to see issues though to a resolutionDemonstrates clear and effective written and verbal communication skillsComfortable attending calls with external customers to resolve case issuesAbility to work in a fast-paced, dynamic environment; enthusiastic team-playerExperience in the pharmaceutical industry a plusFluent in English; multilingual is a plus (e.g., German, French, Spanish, Chinese, Korean)Please see the for more information on how Tracelink processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise your privacy rights. If you have questions about this privacy notice or need to contact us in connection with your personal data, including any requests to exercise your legal rights referred to at the end of this notice, please contact .
