Product Operations Manager - SaaS Connectors

Bangalore, Karnataka
Permanent
Full-time

1 month ago

About the RoleFivetran's SaaS Connector group builds and maintains the hundreds of connectors that keep our customers' data flowing. As a Product Operations Manager, Connectors you will own the day-to-day rhythms and tooling that let the Connector PMs ship fixes, enhancements, and new features quickly and safely. You'll combine rigorous process management with hands-on technical chops to keep customer-visible quality high while unblocking the team to move fast.This is a full-time position based out of our Bangalore office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.Technologies You'll Use

Jira, GitHub, SQL, Slack, Google Workspace, Looker, Sigma, Zendesk, Salesforce, AI tools (e.g., GitHub Copilot, ChatGPT, Claude), and an internal Fivetran connector observability platform.

What You'll Do

Manage the Feature Requests Pipeline

Triage and assign feature requests, and partner with Product Management, Engineering to remove bottlenecks and keep delivery on track. Oversee the entire lifecycle of feature requests while applying strong project-management discipline to maintain clear timelines, aligned stakeholders, and well-managed expectations.

Own Team Process & PDLC

Design and run weekly stand-ups, backlog refinement, and monthly business reviews while building an evolving metrics cadence that equips product managers with timely, actionable insights to drive better outcomes.

Lead Customer-Facing Communications

Own and facilitate customer communications as part of managing the feature lifecycle. Ensure messaging reflects Fivetran's voice and tone, and proactively coordinate with Support and Engineering to minimize customer impact and support volume.

Spearhead Internal Tooling Workflows

Build and automate internal tools using AI/no-code tools (e.g., Slack/Jira bots, SQL checks, dashboards) that reduce friction in the product development lifecycle. Focus on enabling product managers to operate with more speed, visibility, and self-serve insight.

Automation & AI governance

Identify and build high-leverage automations (e.g., release-note generation, support triage, customer feedback tagging) to reduce manual work and accelerate delivery. Champion responsible AI usage by establishing scalable frameworks for prompt engineering, output review, and operational monitoring.Skills We're Looking For

Experience - 3-5 years in product, engineering, or operations roles within a SaaS or data platform environment; ideally 1+ year supporting ETL/ELT pipelines or connector/integration tooling.
Technical Fluency - Comfortable writing non-trivial SQL queries, automating workflows via scripts or low-code platforms, and debugging Jenkins or GitHub Actions pipelines.
Automation Mindset - Proven ability to identify manual, repetitive tasks and replace them with bots, dashboards, or internal tools that optimize team efficiency.
Execution Discipline - Strong understanding of Agile/Scrum practices, backlog hygiene, and phased rollouts (e.g., feature flags, cohort-based launches); capable of managing cross-functional dependencies with minimal supervision.
Communication & EQ - Skilled at translating technical connector-level issues into clear business context and customer impact; confident facilitator who drives alignment across Engineering, Product, Support, and Go-to-Market teams.
Bias for Action - You move fast, prototype early, and iterate using real data; comfortable operating with ambiguity and course-correcting quickly.
Values Alignment - Demonstrated commitment to Fivetran's Product norms: Customer-Centric, Curious & Innovative, Data-Driven, Kind & Candid, Resilient & Committed.

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