Customer Success Manager

Karbon Business

Bangalore, Karnataka
Permanent
Full-time

3 days ago
Apply easily

About UsAI Accountant (AiA) is building an AI-native platform transforming accounting & bookkeeping workflows. We operate at the intersection of finance, compliance, and technology—simplifying complex processes for modern businesses.
Backed by global investors like Y Combinator, we are scaling rapidly and building a team that thrives on ownership, execution, and attention to detail.
We are not optimizing old systems. We are rebuilding them.Our Mission & VisionMission: Simplify and automate financial workflows using AI to help businesses operate with clarity and confidence.Vision: Become the most trusted AI-driven financial operating system for modern companies.Job SummaryWe are looking for a Customer Success Manager (4–6 years’ experience) who is execution-focused, detail-oriented, and operationally strong.
This is not a surface-level relationship role. You will own customer outcomes end-to-end, ensuring accuracy, compliance, retention, and operational excellence across accounts.
If you care about precision, structured execution, and measurable impact, this role will suit you.Where You Can Create Impact

Own the complete customer lifecycle for assigned accounts

Ensure timely and accurate delivery of accounting and compliance services

Maintain strong documentation, tracking systems, and structured follow-ups

Drive customer retention through proactive engagement and problem-solving

Coordinate cross-functionally with finance, product, and operations teams

Identify process gaps and improve internal execution systems

Mentor junior team members and guide interns when required

Escalate risks early and manage stakeholder expectations effectively

RequirementsMust Have

4–6 years’ experience in Customer Success / Client Servicing / Account Management / Finance Operations

Strong execution mindset with high ownership

Excellent attention to detail

Structured communication skills

Ability to manage multiple accounts simultaneously

Comfort working in a fast-paced, high-accountability environment

Educational Preference:
B.Com / M.Com / CA preferredGood to Have

Startup exposure (understanding of pace and ambiguity)

Team leading or mentoring experience

Exposure to accounting, GST, compliance, or taxation

Experience working with SaaS or fintech products

BenefitsOur Way of Life — The AiA ValuesC – Collaborate to Win
We win together, not alone. We listen, challenge with care, and move as one team. Speed and success come from trust and cross-functional teamwork.E – Elevate the Bar
“Good enough” isn’t good enough at AiA. We push for world-class in everything we do. We learn fast, aim high, and turn feedback into fuel.O – Own It End-to-End
We think like founders. We take full responsibility for outcomes—not just tasks. When things go wrong, we fix. No blame, no excuses—just impact.Perks & Benefits

Upskilling Policy

Get access to courses, tools, and resources to keep learning and growing.

Team Outings

Offsites and outings to celebrate milestones and build deeper bonds.

Engagement Initiatives

Hackathons, open demos, and game nights—designed to spark creativity and fun.

Flexible Work-from-Home

While we follow a 5-day in-office setup, we know the value of occasional flexibility. Our WFH policy lets you go remote for up to 12 days every 6 months—because we get that a change of scene helps you do your best work.

Menstrual WFH

Women employees can avail up to 3 WFH days per month—no questions asked.

Mobility Benefits

Relocation support and travel allowance for smooth onboarding.

Parental Support

Maternity, paternity, and adoption leave—because your family matters.

Karbon Business