Assistant Manager_BPO

  • Nagpur, Maharashtra
  • Rs. 4,00,000-5,00,000 per year
  • Permanent
  • Full-time
  • 30 days ago
Job description * Assistant Manager_BPO
  • Designation: Assistant Manager_BPO
  • Experience: 3 to 4 years experience as Assistant Manager in BPO
  • Qualification- Any Graduate/HSC
  • Job Summary
  • · Customer orientation & customer first belief
  • · Analytical, logical, reasoning & numerical ability
  • · Ability to observe, analyze and give constructive feedback
  • · Extremely good oral & written communications skills
  • · Process orientation & Structured thinking
  • · Expertise in Excel & PowerPoint
  • Responsibilities and Duties
Effective performance planning for self and team, time management, conflict management and self organization.Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns and feedback.Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.Seek opportunities to motivate and appreciate employees.Foster an environment founded on high levels of ethics and integrity.Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances.Planning and Prioritization & Data Collection and analysisCoaching and Feedback & Ability to manage and lead a teamAnalysis and MIS/ReportingAbility to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict managementCustomer/Client InteractionHandle customer contacts regularly to stay up to date with the product and be available to provide supportHandle escalations for the teamWork as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issuesTimely closure of all processes and other requirements for self and Team.Job requirements
  • Experience: 0 to 5 Year.
  • Education : Any Graduate
  • Specilization : any...
  • Skills :
  • Industry Type : BPO / Call Centre / ITES
  • Status : Not Disclose.

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