IT Service Management - Presales Solution Architect

Bangalore, Karnataka
Permanent
Full-time

1 month ago

What success looks like in this role:About GDS at Unisys:Global Delivery Services (GDS) provides the service management and transformation capabilities that wrap around and enable Unisys Business Units to deliver consistent, scalable, and outcome-led solutions to clients across the globe.Why Join GDS?You’ll join a growing global team focused on shaping modern, value-driven service delivery. This role offers real-world exposure to managed services, commercial modelling, and productized, standardized solutions, along with structured enablement in solutioning, presales, and value articulation.We support your development through hands-on deal experience, team collaboration, and opportunities to grow your influence across Unisys and beyond.Your ImpactDesign & Deliver SolutionsLead or contribute to the design of multi-year, commercially viable managed servicesMap client needs to standardize GDS offerings and coordinate full solution developmentProduce cost inputs, architecture artefacts, and service design deliverablesCollaborate with platform delivery, sales, and finance to ensure validation and sign-offEngage & Influence StakeholdersExperience engaging C-level stakeholders, though current focus is on internal stakeholder alignment — with external influence growingDeliver presales presentations and articulate solution value clearly and crediblyAnalyse current states, uncover transformation levers, and shape business-aligned roadmapsDemonstrate Value & Drive InnovationTranslate GDS capabilities into client outcomes and business impactIdentify gaps, risks, and differentiators during solution shapingShare customer insights to inform offering development and improve solution relevanceLearn, Grow & ContributeBuild fluency across GDS services (e.g. ITSM, SIAM, MIM, OCM, T&T, PMO)Contribute to team development through reviews, artefacts, and process improvements#LI-SP2You will be successful in this role if you have:What We’re Looking ForITIL 4 Foundation certification (required)6–10 years’ experience in service management AND presalesExperience engaging C-level stakeholders, with current focus on internal engagements that are evolving outwardFamiliarity with managed services design, costing, and delivery in an MSP environment, including the use of productised and standardised solution modelsStrong commercial awareness and excellent communication skillsWhat Success Looks Like✅ Delivery of validated, high-quality solution inputs
✅ Clear articulation of value in presales conversations
✅ Trusted contributor across internal and customer-facing engagements
✅ Demonstrated growth in technical, commercial, and consultative capabilityUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ .

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