AGM/DGM - Retail & Franchisee Business Excellence-Trade Marketing
- Mumbai, Maharashtra
- Permanent
- Full-time
- Develop and execute the franchisee business model aligned with NITCO’s retail growth vision.
- Drive expansion plans by identifying new markets, selecting potential franchise partners, and ensuring smooth onboarding.
- Evaluate franchise proposals and establish long-term partnerships with credible investors/partners.
- Define and implement Standard Operating Procedures (SOPs) across all franchise outlets.
- Ensure brand identity, merchandising, and customer service standards are consistently maintained.
- Conduct periodic audits and operational reviews to ensure compliance with business and legal guidelines.
- Own the P&L responsibility for the franchise channel.
- Monitor store-level performance, drive revenue growth, and optimize margins.
- Work with franchisees on sales planning, local marketing, and ROI improvement initiatives.
- Build and lead a high-performing Franchise Operations Team.
- Provide guidance, training, and motivation to ensure both internal teams and franchise staff uphold brand values and customer-first approach.
- Act as the key escalation point for franchise-related issues and resolve conflicts effectively.
- Foster long-term, collaborative partnerships with franchisees.
- Establish structured communication forums, including business reviews and feedback mechanisms.
- Drive franchisee satisfaction and loyalty by ensuring transparent, win–win business practices.
- Strategic thinker with a proven ability to scale franchise operations.
- Strong understanding of retail/franchise business models and P&L management.
- Excellent leadership, stakeholder management, and negotiation skills.
- Strong analytical ability to drive business insights and corrective actions.
- High adaptability, execution excellence, and willingness to travel extensively.
- MBA/PGDM in Business Administration, Marketing, or Retail Management.
- 10–15 years of experience in franchise management/retail operations, with at least 5 years in a leadership role.
- Proven track record in scaling franchise networks in industries such as building materials, consumer durables, lifestyle, or home improvement.
- Experience in driving large-scale franchise transformations and turnarounds is a strong advantage.