Job DetailsAbout this role: In this role, the Technical Account Manager will manage a portfolio of large merchants in India. This role provides many opportunities for creative and challenging problem solving.What You Will Need :- Bachelor's degree in Computer Science (or a related discipline) as well as work experience of 4+ years as a technical consultant, software engineer, support engineer or partner/sales engineer.- Proficient in web and/or mobile technology standards (HTTP, HTML5, JavaScript, web services, REST, OAuth) - Excellent written and oral communication and presentation skills including speaking to technical and business audience.- Ability to influence and persuade internal and external stakeholders working with all areas of management from senior agents up to executives.- Experience in payments domain is preferred. Prior experience working with B2B industry is a great plus.What you'll do?- Proposing solutions to merchants by analyzing the business use case.- Making requirement doc wherever necessary.- Giving demo, docs walkthrough and updating merchants about the new features.- Achieving monthly/quarterly milestones by completing outbound merchants integration.- Working on cross-selling and up-selling products on technical grounds (data driven).- A monthly/quarterly milestone.- Providing reports with analysis for merchants.- Conducting in-depth analysis for every issue before reaching out to any cross-functional teams for further support. - Handling merchant tech queries.- Handling/debugging merchants Integration issues. (All Cashfree products including Mobile, plugins, APIs)- Hands on experience with at least one programming language. Database queries. - Should be able to integrate Cashfree products using APIs, product SDKs, Mobile SDKs, Plugins (Shopify, Magento, wordpress, etc)- Maintaining excellent experience for Cashfree merchants - Outbound and Farming. - Owning the support documentation initiative.
