Manager - Sales Support - KML

Bangalore, Karnataka
Permanent
Full-time

14 days ago

Job TitleManager – Sales SupportFunctionSales SupportReports ToBranch ManagerLocationBengaluruTravel Required25% ☐ 50% ☐ 75% þAbout DHL Blue Dart Express India:At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong.Position Overview:The Manager - Sales Support is responsible for managing end-to-end billing, invoicing, and collections processes at the branch level. The role ensures accuracy, timeliness, and compliance in billing operations while supporting revenue realization. It also involves coordination with internal teams and clients for resolution of payment-related queries.Job Purpose:To ensure accurate and timely billing, invoicing, and collections for branch customers in alignment with contractual terms. The role supports seamless coordination between sales, finance, and customers to drive effective revenue realization.Key Roles & Responsibilities:Billing & Invoicing Operations

Coordinate with the Branch Finance & Accounts team for accurate and timely generation of customer invoices.
Verify all bills in accordance with organizational policies and contractual terms before submission to clients.
Ensure timely dispatch of invoices to customers and confirmation of receipt.

Billing Customization & Compliance

Customize bills as per customer-specific requirements, formats, and contractual conditions.
Ensure compliance with internal billing norms and guidelines.
Coordinate with internal teams to resolve billing discrepancies or disputes before payment due dates.

Collections & Payment Follow-Up

Liaise with customers for timely payments and follow up on pending, short, or part payments.
Support the sales team in tracking collections against raised invoices.
Share regular reports on invoice dispatch and collections with the Branch Finance & Accounts team.

Reporting & Documentation

Maintain records of billing, dispatch schedules, and payment status for audit and reconciliation.
Provide timely and accurate billing and collection reports to the Branch Head and Finance team.

People Management

Provide guidance and support to sales support staff for smooth execution of billing and collections processes.
Ensure the branch sales support team is adequately staffed and trained to meet operational requirements.

Qualifications & Experience:Education:· Graduate in Commerce, Business Administration, or a related field. A postgraduate degree (e.g., MBA in Finance or Operations) is an added advantage.Experience:

Minimum 6–8 years of relevant experience in billing, invoicing, and collections within a corporate or branch-level sales support environment.
Experience working with cross-functional teams such as Sales and Finance.
Familiarity with ERP or billing software systems and reporting tools.

Skills & Capabilities:Core Technical Skills:

Proficiency in billing and invoicing systems (e.g., ERP, SAP, or custom billing platforms)
Good knowledge of MS Excel and financial reporting
Understanding of customer contracts, credit terms, and collections process
Basic accounting principles and documentation handling

Behavioural Competencies:

Attention to detail and accuracy
Strong communication and follow-up skills
Customer-centric approach
Ability to manage time and prioritize tasks effectively
Problem-solving and dispute resolution skills
Team collaboration and accountability

Key Performance Indicators:Sr. No.Key Result AreasKey Performance Indicators (KPIs)1Timely Completion of Billing and Invoicing Processes and Reporting

Adherence to billing timelines for:

- Collation of billing data
- Customization of bills
- Dispatch of invoices
- Payment collection
- Reporting to Branch Finance Team2Accurate Billing and Customization

% accuracy in bills/invoices generated
Number of billing/customization errors reported

3Timely Receipt of Payments from Branch Customers

% of payments received within agreed credit period
Reduction in overdue accounts and follow-ups required

4Ensure Performance Driven Culture

Timely goal setting, reviews, and appraisal completions as per PMS guidelines
Active participation in employee engagement and capability development initiatives

Why join DHL Blue Dart?When you join us, you become part of a purpose-driven organization that’s redefining logistics across India and beyond. Here’s what you can expect:

Competitive compensation and performance-linked incentives that reward your contribution.
Continuous learning through structured development programs, on-the-job coaching, and access to global best practices.
Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
A strong culture of recognition, inclusion, and respect—where your ideas matter and achievements are celebrated.
Access to cross-functional and global career paths within DHL Group’s diverse business portfolio.
The pride of working for India’s most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.

Join us and be part of a company that’s not only a leader in logistics—but also a trusted Employer of choice, committed to your growth, well-being, and long-term success.

DHL

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