Digital Customer Success Manager

Bangalore, Karnataka
Permanent
Full-time

1 month ago

Revenera helps product executives build better products, accelerate time to value and monetize what matters. Revenera’s leading solutions help software and technology companies drive top line revenue with modern software monetization, understand usage and compliance with software usage analytics, empower the use of open source with software composition analysis and deliver an excellent user experience—for embedded, on premises, cloud, and SaaS products.Who You AreRevenera is looking for a Digital Customer Success Manager (Digital CSM) to drive scaled customer engagement, adoption, and retention through a digital‑first, data‑driven approach. This role is ideal for a high‑energy individual contributor who is passionate about customer outcomes and thrives in an environment where automation, self‑service, and technology-enabled engagement are key to success.As a Digital CSM, you will manage a large portfolio of customers at scale, ensuring they realize value from Revenera’s digital solutions through automated touchpoints, in‑product guidance, community resources, and targeted digital campaigns.This role sits within Revenera’s Digital Customer Success Team and is a key contributor to our top strategic priority: Customer Success. We are looking for someone who is curious, adaptable, and eager to challenge the status quo while getting meaningful work done.What the Role Is All AboutThe Digital Customer Success Team works collaboratively to deliver a best‑in‑class, self‑service customer experience, empowering customers to independently achieve success with Revenera’s products and services.You will be a visible ambassador for Revenera—creating a consistent, high‑quality digital experience across the customer journey. You will coordinate onboarding and adoption activities across teams, leverage customer data to drive proactive engagement, and continuously improve how we support customers at scale.Key Responsibilities

Execute Revenera’s digital customer engagement strategy to efficiently support a large customer base.
Drive onboarding, adoption, and value realization using automated and manual digital programs, campaigns, and self‑service resources.
Leverage customer telemetry, health scores, and product usage data to identify risks, opportunities, and proactive outreach needs.
Partner cross‑functionally with Product, Sales, Support, Marketing, and Services to ensure smooth execution and transition of customer initiatives into business‑as‑usual.
Act as an internal customer advocate and evangelist, using data and customer success stories to influence decision‑making and continuous improvement.
Establish and report on KPIs related to digital engagement, adoption, and community participation, sharing insights and impact with the wider business.

Skills & Capabilities

Communication: Excellent written and verbal communication skills, with the ability to engage, persuade, and motivate diverse audiences.
Organization & Project Management: Strong ability to manage multiple initiatives simultaneously while maintaining structure and momentum.
Analytical & Creative Thinking: Comfortable using data to drive decisions while also designing creative, engaging digital experiences.
Influence: Able to translate between technical and executive‑level conversations and align stakeholders around shared outcomes.

Requirements

Minimum of 2+ years of experience delivering customer experience initiatives, programs, or projects, ideally within a SaaS or technology company.
Demonstrated success planning, organizing, and managing cross‑functional programs that simplify processes and drive measurable outcomes.

Strong analytical mindset, with experience using quantitative and qualitative data to guide decisions.
Highly organized, strategic, and self‑motivated, with executive presence and strong stakeholder management skills.
Ability to foster collaboration across Customer Success and the broader Revenera organization.
Experience working directly with customers and a solid understanding of how enterprise software is sold, adopted, and supported.
Experience or familiarity with software monetization, entitlement management, usage analytics, SaaS, or hybrid software models is highly desirable.

Revenera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Regarding disability, we encourage candidates requiring accommodations to please let us know by emailing .

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