Executive - Call Center/Voice Process (0-1 yrs) Bangalore (After-Sales/Customer Service)

Infiniminds Private Limited

  • Bangalore, Karnataka
  • Permanent
  • Full-time
  • 6 days ago
Designation: Call center ExecutiveLocation: Kasavanahalli, Sarjapur Road, Bangalore6 days' Work from OfficeShift timings: 9AM to 6.30PMPreferred Language: Bengali, Hindi & English or Hindi, English & any other regional languageMonthly CTC: 23500- Freshers-6months Exp candidates can applyJob Summary- We are seeking a motivated and customer-focused individual to join our team as a Call Centre Representative. - In this role, you will handle inbound and/or outbound calls to assist customers, resolve their inquiries, and provide solutions to their needs. - The ideal candidate will possess excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service.Key Responsibilities :Customer Support : Answer customer inquiries and resolve complaints professionally. Provide accurate information about products, services, or policies.Problem Solving : Identify and troubleshoot customer issues effectively. Escalate complex cases to appropriate departments as needed.Communication : Maintain a positive and empathetic tone during interactions. Ensure clarity and understanding in all conversations.Call Management : Handle a high volume of calls in a fast-paced environment. Follow up on customer queries to ensure resolution and satisfaction.Documentation : Record details of customer interactions, issues, and resolutions. Update customer accounts in the CRM system accurately.Compliance : Adhere to company policies and procedures. Ensure compliance with data protection and privacy regulations.Qualifications and Skills: Education: Bachelor's degree preferred Experience: Previous experience in customer service, sales, or a related field is an advantage.Skills: - Strong communication and interpersonal skills.- Proficient in using computers, CRM systems, and basic software tools.- Multitasking and time-management abilities.- Problem-solving and conflict-resolution skills. (ref:updazz.com)

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