Manager of Technical Support

Bangalore, Karnataka
Permanent
Full-time

7 days ago

At HackerRank, we are on a mission to change the world to value skills over pedigree. We are a high-performing, mission-driven team that truly, madly, deeply cares about what we do. We don't see velocity and quality as tradeoffs; both matter. If you take pride in high-impact work and thrive in a driven team, HackerRank is where you belong.About the roleThe technical solutions engineering team at HackerRank sits at the heart of our enterprise and full-service customer experience, helping customers hire and upskill developers at scale. As the manager for APAC, you'll lead the team that makes this possible, delivering seamless integrations, smarter workflows, and faster resolutions. You'll shape how we support our customers by unlocking efficiency through automation, AI, and self-serve systems, scaling impact as part of a lean, high-performing team while empowering technical talent to thrive.What you'll do

Lead, mentor, and develop a team of Technical Solutions Engineers in APAC.
Ensure a high bar for quality across all customer interactions.
Set clear goals, track KPIs, and cultivate a culture of ownership, empathy, and excellence.
Drive strategic projects and operational processes to reduce recurring issues.
Scale support with automation, AI, and intelligent deflection to improve efficiency.
Collaborate with Engineering, Product, and Go-To-Market teams to amplify the customer's voice.

Who you are

An experienced people leader with 2+ years of managing technical support or solutions engineering teams, and 8+ years of professional experience.
Skilled at coaching and developing early-career engineers into high performers.
Substantial experience with incident response and customer-facing communications during an incident.
Strong communicator who can simplify complex issues for technical and non-technical audiences.
Hands-on with web apps, APIs, authentication (SSO/SAML), and debugging tools.
Strategic thinker with a strong technical background and builder's mindset, passionate about automation, data-driven decisions, and scalable support models.

Even better if you have

Experience with HR tech, ATS systems, or developer productivity tools.
Prior exposure to shaping or implementing AI/automation in support systems.
Strong background in global support operations and incident management across distributed teams.

You will thrive in this role if

Scaling support models powered by AI and automation excites you
You have a proven track record of developing teams while driving operational excellence
You combine deep technical expertise with the ability to simplify and communicate clearly
Ambiguity doesn't slow you down- you create clarity and deliver impact at scale

Want to learn more about HackerRank? Check out to explore our products, solutions and resources, and dive into our story and mission .HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.| | | | |Notice to prospective HackerRank job applicants:

Our Recruiters use @hackerrank.com email addresses.
We never ask for payment or credit check information to apply, interview, or work here.

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