CISNGE - ITIL Service Management - Process Consultant

Bangalore, Karnataka
Permanent
Full-time

2 months ago

Responsibilities :Process - Subject Matter Expert - Oversee the entire management of the ITIL/SIAM processes, ensure supporting tools are aligned with the processes with clear categorization, prioritization and attributes managed efficiently.

Process Governance
Ensuring SLAs and KPIs are being met
Solutioning estimations aligned with delivery scope of work

Coordination & Communication - Act as the central point of contact between technical teams, stakeholders, and leadership, providing timely updates

Establishing and communicating the process mission, goals, and objectives to all stakeholders
Documenting and maintaining the process and procedures
Resolving any cross-functional (departmental) issues
Ensuring proper staffing and training for execution
Ensuring consistent execution of the process across the organization

Process Improvement - Develop and refine Process management procedures to enhance efficiency and effectiveness

Monitoring, measuring, and reporting on the effectiveness of the process to senior management
CSI (Continual Service Improvement) and collaboration with customer organization

Stakeholder Management - Ensure clear, consistent communication across teams and external partiesAdditional Responsibilities :Lead a team of 4-5 Process Manager's/Consultant'sTechnical and Professional Requirements :ITIL V3, ITIL V4 / SIAM practitioner-professional
- Process Management
- Process Design / Re-engineeringPreferred Skills :Technology->Architecture->Architecture - ITIL,Foundational->Consulting - Change Management->Change Management,Foundational->Service Management->ITIL,Foundational->Service Management->Service Operation->SIAM,Foundational->IT User Management->Incident and Request ManagementEducational Requirements :Bachelor of Engineering,BTech,BSc,BCA,MTech,MSc,MCAService Line :Cloud & Infrastructure Services

Infosys

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