Senior Manager-Service-Sales & Marketing-TMPV
- India
- Permanent
- Full-time
- Coordinating after sales services of assigned setups.
- Monitoring & development of Workshop’ manpower, Service Process Implementation, Service Standards at workshops, Resolution of Customer complaints.
- Conducting training program for customer drivers for better performance and customer engagement.
- To get the setups prepared in term of Tools, Spare Training of manpower for service / support of newly introduced product.
- Responsible for Spare Parts Business, Ext. Warranty & AMC Business for assigned setups.
- Responsible for Spare parts inventory management at setup to enhance the profitability of the setup.
- Coordination with Plant / Warehouse for Spare parts availability.
- Organizing Service /Parts promotion activities – Ensuring customers’ loyalty and retention
- Conducting Dealer Mechanic Meet/ Training regarding new designs & implementations.
- Coordination with OEMs for resolution of customer complaints.
- Coordination with Plant & quality for filed issue & product improvement.
- Meeting with customer and driver to review vehicle performance to enhance product performance.
- Review service requirement in area and enhance network reach
- Work Experience: 5 - 12 years.
- Agility – Should Possess tenacity towards achieving challenging goals and adapting to a variety of situations, individuals or groups
- Risk Taking – Should be able to question status quo and take on challenges despite uncertainties
- Empowerment – Should share authority as well as responsibility for decision making and stretch team capabilities to maximise results
- Ownership –Develops a sense of enterprise, understands the purpose of delivering superior business results and has a stake in it by being accountable for quality and success of the outcomes, delivered through concrete action
- Accountability - takes full responsibility of the task and holding each other accountable for the outcomes
- Collaboration - works effectively with internal / external partners and sharing information, ideas and expertise with others
- Embrace Diversity: value and leverage variety and distinctiveness and enable diverse groups to let their differences flourish to achieve best outcomes
- Passion for customer - sustainably implements practices that meet customers’ needs and building productive alliances with customers / stakeholder.