Senior Network Engineering Manager - Property Network
Marriott Tech Accelerator
- Hyderabad, Telangana
- Permanent
- Full-time
- Leading network engineering teams and providing technical guidance to design, implement and provide ongoing support for network infrastructure.
- Engineering a global enterprise network with 4,000+ branch sites or similar scale service providers in areas of SD-WAN, routing, switching, and firewalling.
- Operating networks and managing KPIs for network availability and performance.
- Managing IP Address resources including for IPv4, IPv6, and RFC1918 space.
- Driving operational processes to improve network uptime, performance, and recovery.
- Leveraging network instrumentation and automation to identify meaningful insights from network performance.
- Lead a team of high-performing network and firewall security architects and engineers to maintain our next-generation networks in Marriott properties globally.
- Provide a Tier III team escalation point for Network Operations incidents.
- Manage network software, hardware, and support contract lifecycles especially for upgrades to introduce bug fixes, remediate security vulnerabilities, and prevent vendor end of support.
- Be accountable for driving the implementation of solutions in collaboration with the Architecture team to satisfy internal and external customer requirements in agreed upon timelines under an Agile project management framework.
- Oversee capacity planning of the network including for bandwidth, port availability, and network device processor capability.
- Optimize network performance and operational support through analysis of key performance metrics as part of the ITIL lifecycle.
- Collaborate with Finance and Global Technology Procurement to create budgets to support lifecycle and capacity management.
- Partner with and manage vendors to deliver technical and support solutions based on contractual services agreements.
- Work with vendors and the Test and Cert Team to assess risk for new codes and to minimize the introduction of defects into the production network.
- Maintain a library of process documentation for network best practices, standard operating procedures, and for incident response.
- Driving measurable business value through the development and implementation of network automation solutions.
- Manage the performance of the team members and provide mentorship for their growth and performance.
- Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports.
- Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc.
- Plans, develops, implements, and evaluates the quality of the teams operations.
- Provides recommendations to improve the effectiveness of processes or programs.
- Understands and meets the needs of key stakeholders.
- Supports achievement of performance goals, budget goals, team goals, etc.
- Champions leaders vision for product and service delivery.
- Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results.
- Makes and executes the necessary decisions to keep the team moving forward toward achievement of goals.
- Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders.
- Interviews and hires employees.
- Promotes the fair and equitable treatment of employees.
- Facilitates regular, ongoing communication in the department (e.g., staff meetings).
- Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees
- 8-10 years experience in designing and implementing complex and creating road maps for integrated networking solutions with multitudes of technologies including SD-WAN, routing, switching, and firewalling.
- 8-10 years experience in leading and managing technical teams.
- 3+ years of hands-on network operations experience.
- Knowledge in network management including use of tools for element management (e.g. Palo Alto Strata Cloud Manager), performance management (e.g. NetScout) and automation (e.g. Ansible)
- Accomplishments in developing technology roadmaps and strategies.
- Experience in network operations including managing changes, incidents, and problems.
- Comfortable applying a combination of qualitative and quantitative methods to define success.
- Ability to build strong relationships and network throughout the broader IT community.
- Understanding in the design, implementation, and operational support of mission critical products.
- Strong influencing skills and an ability to overcome barriers while driving change.
- Ability to research emerging technologies and trends, standards, and products.
- Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams.
- Strong attention to detail with an ability to operate effectively across multiple priorities.
- Bachelors degree in computer science or related technical field experience/certification
- Certification in network and/or security technologies (e.g., CCIE, CCNP, CISSP, Cisco DevNet, etc.)