JIRA Administration

• Administer and maintain Atlassian JIRA, JIRA Service Management and Confluence platforms
• Design and implement custom JIRA workflows, screens, schemes, custom fields and dashboards
• Develop Confluence spaces, templates, macros and knowledge management structures for teams
• Collaborate with business users to gather requirements and implement JIRA configurations to meet Agile/Devops delivery models
• Manage user permissions, groups, and roles with JIRA and Confluence
• Perform regular system audits, clean-up, upgrades and security patches
• Integrate JIRA with third-party tools
• Develop and maintain documentation on configuration, processes, and best practices
• Provide day-to-day support and training to users on JIRA and Confluence usage and capabilities.
• Generate reports and analytics using JIRA Query Language (JQL), filters, and dashboards
• Work with IT and Security teams to ensure compliance and data integrity Required Skills and

• Bachelor’s degree in computer science, Information Technology, or a related field
• 4-7 years of experience in JIRA administration in enterprise environments.
• Strong expertise in JIRA workflow configuration, automation rules (Automation for JIRA), and JIRA Service Management (JSM)
• Proficient in Confluence administration and integration with JIRA
• Hands-on experience with scripting and automation using Groovy (Script Runner), REST APIs, or similar tools
• Good understanding of Agile and ITIL frameworks
• Experience in user onboarding, access control and group management
• Strong troubleshooting and problem-solving skills.
• Experience with Atlassian Marketplace plugins and licensing management. Preferred Qualifications • Atlassian Certification (ACP-610/620/1000) is a plus
• Experience with Atlassian Cloud and Data Center migrations
• Familiarity with other Atlassian tools like Bitbucket, Bamboo, and Trello
• Basic knowledge of Linux and Databases (PostgreSQL, MySQL) for backend support.
• Ability to work independently and in a collaborative team environment
• Strong organizational and documentation skills
• Customer-focused and proactive in identifying and solving issues.

• Opening within a company with a solid track record of success
• A role that offers a breadth of learning opportunities
• Great work culture

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