Email Process Specialist - Bangalore (Work from Office) Start Date 9/15/2025

Bangalore, Karnataka
Permanent
Full-time

15 days ago

Overview:*Please Note:

English language proficiency is required for this role.
This is a full-time, work from office role.
This requires a U.S. schedule - India Night shift

MEGA JOB FAIR WALK IN AT VASHI OFFICEWalk In Interviews:Monday to Friday4:30 PM to 6:30PM MISTAddress :Transworld Systems Inc.Block 12B, Pritech Park,3rd Floor,SEZ Survey No 51-64/4,Bellandur,Village. Bldg 9A Rd,Bengaluru –Karnataka 560103TSI Recruitment:Kindly carry your Updated resume and Photo ID proof.Meet : HR – ShrutiContact: Nirmala 911 301 5045After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.Work Location: This is a Work from Office position and location is Bangalore at3rd Floor, Block 12B, Pritech Park SEZ, Survey No.51-64/4, Bellandur, Village, Bldg 9A Rd, Adarsh Palm Retreat, Bellandur, Bengaluru, Karnataka 560103Upon submitting your job application, you may contact our Talent Acquisition team regarding questions by utilizing the following resources:Email Us: mumrecruitment@tsico.comBuild Your Future! We are seeking a dedicated and detail-oriented Email Process Specialist to oversee and optimize our email communication processes. This role will focus on ensuring timely, accurate, and professional email responses for customer inquiries. The ideal candidate will have strong organizational skills, excellent written communication, and the ability to work efficiently in a fast-paced environment.Why should you consider TSI (part of TSI family of companies)?

Paid training
Team-oriented work environment
Growth opportunity
Generous Incentive opportunity
Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays!
Transport facility (Depends on policy and shift) - Transportation provided
Incentives
Working 5 days/week

Responsibilities:In This Role, You Will:

Email Management & Optimization: Oversee the flow of incoming and answering the emails to the customer, ensuring all inquiries are addressed promptly and in line with company standards.
Process Development (Optional): Create and improve email-handling processes to increase efficiency and reduce response times.
Quality: Ensuring all email responses are clear, accurate, and meet the company’s tone, Quality and branding guidelines.
Reporting & Metrics: Track key metrics such as response time, customer satisfaction.
Collaboration: Working closely with the team in meeting the team’s SLA’s
Continuous Improvement: Suggest and implement process improvements based on feedback.

Qualifications:Ideal Candidate Qualifications:Education:

10+2+3 – Any degree completed

Experience:

At least 1 to 3 years of experience in an email-focused role (e.g., customer support)
Strong familiarity with email management

Skills:

Exceptional written and verbal communication skills.
Strong organizational and multitasking abilities.
Knowledge of email marketing best practices and tools.
Ability to analyze and improve processes.
Basic troubleshooting and technical skills related to email systems.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.INDJOBS

Transworld Systems

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