Airline Customer Contact Centre Agent - Ahmedabad
Qatar Airways
- Ahmedabad, Gujarat
- Permanent
- Full-time
- Respond professionally to customer calls and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
- Receive in-bound calls from customers in order to provide information/ updates as and when required.
- Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
- Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
- Process refunds
- High School Qualification with 2 years of relevant experience in Airline reservation and ticketing, Airport check-ins, Contact/ call centre.
- Relevant experience in GDS System (Amadeus) is essential. Having IATA or Airline Basic Tariff course certification can be consider.
- Computer Literate ideally with previous knowledge of contact centre/ reservation and ticketing systems.
- Good typing skills.
- Excellent written and spoken English.
- Display active listening skills
- Efficient in managing call from a high-volume and fast-paced environment.
- Strong comprehension and articulate.
- Interactive, customer service oriented with warm, cheerful and expressive personality.
- Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
- Polite, reliable, knowledgeable and able to adapt to changing requirements.
- Open to new learnings and flexible to adapt to new concepts and system.
- Able to perform under pressure.
- Flexible to work on shifts.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.