Product Manager, Customer Experience and Business Trends

Bangalore, Karnataka
Permanent
Full-time

15 days ago

DESCRIPTIONDo you want to contribute to Amazon's latest Generative Artificial Intelligence (GenAI) efforts, with a focus on automating business processes? We are looking for a candidate who can balance technical skills with rigorous business acumen.In the Customer Experience and Business Trends (CXBT) org, we obsess over Amazon's customer experience, proactively finding ways to improve it. To do this we use multiple advanced methodologies, including in-house tech tools and AI. In this role, you will be using, and developing, our state-of-the-art AI tools, to proactively monitoring the live Amazon site for issues, working with the tech teams to ensure these are fixed.Key job responsibilities

Design and build proof of concept experiments that best describe the quality of the customer experiences: write scripts to automatically and continually assess the state of Amazon customer experience
Collaborate with cross-functional teams (including Product Managers, Technical Program Managers, and engineering teams) to ensure the timely resolution of identified issues
Create product/feature proposals to scale and automate the process of evaluating those customer experiences
Implement technical solutions from conception through deployment, including architecture decisions and implementation strategies
Drive operational excellence through monitoring, troubleshooting, and continuous improvement. Report and summarize key issues

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products, services, ideas and various ways of leveraging data to influence product and service offerings- for almost every business at Amazon-for every customer (e.g. Consumers, developers, sellers/brands, employees, investors, streamers, gamers.)BASIC QUALIFICATIONS

Self-starter, motivated, and extremely organized; A passion for technology and for learning
Technical Degree (Computer Science, Maths, Engineering or equivalent) and/or relevant tech experience.
1+ years working in software (Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps) and/or technical product/program management
Proficiency with one or more general purpose programming languages including but not limited to: Python, Java, Javascript, Typescript
Data analysis experience, such as proficiency in using the Pandas framework in Python for data manipulation, cleaning, and exploration
Experience with Intermediate level of Excel
Fluent written and verbal communication skills in English

PREFERRED QUALIFICATIONS

Experience working with Amazon Web Services, or equivalent cloud-based infrastructure services
Experience with AI/ML, including GenAI and LLMs
Experience working with and writing algorithms, data structures, complexity analysis, and object-oriented software design
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Excellence in technical communication across all seniority levels
Interest in e-commerce and Generative AI solutions

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