About WegoProBusiness Travel. Simplified.WegoPro is a fast-growing, tech-enabled travel platform redefining the corporate travel experience. Headquartered in Singapore and backed by the Wego Group—one of the largest online travel marketplaces in APAC and MENA—we provide businesses with flexible, intuitive tools to manage their travel effortlessly.Our mission is to streamline business travel for modern teams by offering a seamless, smart, and productive experience.What You’ll DoAs a Customer Support Specialist, you’ll be at the frontline of delivering an exceptional travel experience for our B2B clients. Your responsibilities will include:Managing end-to-end travel assistance for corporate clients—including flights, hotels, and ancillary servicesResolving booking-related issues with airlines, hotel partners, and suppliersMaintaining high satisfaction levels across calls, emails, and chat supportProactively identifying and resolving issues before they escalateNavigating GDS platforms to process or modify bookings efficientlyWorking cross-functionally with sales, operations, and tech teams to improve serviceContributing feedback and ideas to enhance WegoPro’s customer support playbookWhat We’re Looking ForMust-Haves2+ years of experience in travel operations or customer support (B2B or corporate travel preferred)Hands-on experience with GDS platforms: Sabre, Amadeus, or Galileo (mandatory)Strong English communication skills—both verbal and writtenExperience supporting customers across phone, email, and chatA proven record of going the extra mile to deliver delightful serviceNice-to-HaveBackground in a corporate travel agency or tech-enabled travel companyFamiliarity with CRM and ticketing tools such as Intercom, Zendesk, or SalesforceLocation RequirementThis is a work-from-office role based in our Mumbai office (Dadar). Applicants must be located within commuting distance and available for full-time, on-site work.You’ll Thrive Here If You AreAutonomous: You can manage your work without constant oversightOrganized: You handle multiple tasks with focus and efficiencyEmpathetic: You understand and care about customer experiencesTech-Savvy: You pick up tools and systems quicklyAdaptable: You embrace change and keep a positive mindsetGrowth-Oriented: You value feedback and actively seek improvementWhy Join Us?At WegoPro, you'll join a lean, ambitious team transforming business travel from the ground up. Expect autonomy, rapid growth, and the chance to make a real impact in an industry ripe for disruption.
