Applications Support Sr Manager

Citigroup

  • Pune, Maharashtra
  • Permanent
  • Full-time
  • 3 days ago
The Application Support Senior Manager is responsible for overseeing the day-to-day operations of the application support team and ensure the stability, availability, and performance of business-critical applications. This role involves troubleshooting, overseeing daily support operations, managing escalations, driving process improvements, and collaborating with business and internal stakeholders to support the organization goals.Responsibilities:
  • Provide hands-on Level 3 support for enterprise applications, ensuring minimal downtime and quick resolution of production issues. This includes incident management, problem management, and proactive monitoring.
  • Lead efforts to optimize the performance and scalability of big data and spark applications by identifying bottlenecks, implementing performance tuning strategies, and collaborating with development teams.
  • Drive automation of support processes, including executions, monitoring, and incident response . This could involve scripting, developing custom tools, or leveraging existing platforms.
  • Engage directly in diagnosing technical and functional production issues in a timely manner to provide root cause analysis and solutions to prevent recurrence and improve system stability.
  • Write strong SQL queries/scripts for data analysis and problem resolution.
  • Execute the application support strategy aligned with business objectives.
  • Lead and mentor application support teams ensuring high performance and efficiency.
  • Collaborate with Business users to understand application-related issues and requirements.
  • Collaborate with cross-functional teams to identify and resolve production issues.
  • Create and maintain documentation related to production process, procedures, issues, and resolutions to improve production support.
  • Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions.
  • Coordinate with SA and EAP teams on the System updates, green zones, and COB activities.
  • Monitor and Manage Inbound and Outbound feed SLA breaches.
  • Provide daily, weekly, and monthly reports on system performance and issue status to senior management.
  • Participate in on-call rotation and respond to production issues after business hours.
  • Coordinate with development managers, ensuring the outstanding issues are tracked to closure, particularly long-term strategic fixes.
Qualifications:
  • 10-15 years' of overall experience , with 6 to 10 years' in an Apps Support role
  • Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications.
  • Experience with monitoring and alerting tools for Big Data and Spark applications.
  • Excellent troubleshooting and problem-solving skills to quickly identify and resolve production issues.
  • Understanding of financial domain (in the areas of Markets data, Funds Transfer Pricing and Liquidity Premium) is an added advantage.
  • Highly proficient in creating and debugging complex SQL queries for data analysis and troubleshooting.
  • Efficiently work with Big Data technologies, including Hadoop, Hive, Impala, and Spark.
  • Experience in developing and optimizing Unix shell scripts for automation and issue resolution.
  • Manage job orchestration using tools like Autosys and other schedulers.
  • Experience with ITIL practices and ticketing systems like Service Now and Jira
  • Experience with OpenShift for containerized workloads is a plus.
  • Experience with Tableau Reporting is an added advantage.
Education:
  • Bachelor’s/University degree
  • Master’s degree preferred.
Job Family Group: TechnologyJob Family: Applications SupportTime Type: Full timeMost Relevant Skills Please see the requirements listed above.Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View Citi’s and the poster.

Citigroup