Manager (IT) Application Support Pune

Talent Leads Consultants

Role & responsibilities

To resolve day-to-day production support issues for a number of distributed applications that supports business
Change request including of negotiations, definition of scope of deliveries & other commercial terms & conditions, ordering & acceptance of deliveries
To ensure that the issues/ service requests are closed within the TAT to the satisfaction of requester
To provide business solutions
Incident and problem management
To update key control systems according to procedure and in a timely manner
To create and update \"run book\" documentation for the supported applications as required
To participate and perform UAT/SIT
To plan and execute DR drills for the business applications
To able to prepare, execute and monitor SOPs
Vendor liaison & SLA management