Manager – Operations (NBFC)

• Play a key role in the implementation and configuration of the Loan Origination System (LOS) and Loan Management System (LMS)

• Manage the entire loan life cycle end-to-end—from application intake, document verification, KYC/C-KYC checks, underwriting coordination, and disbursal to post-disbursal servicing.

• Liaise with credit, legal, compliance, and technology teams to ensure smooth and compliant processing.

• Define and implement SOPs aligned with RBI guidelines and industry best practices.

• Ensure timely, accurate loan disbursals via IMPS/NEFT/RTGS and integrated banking channels/payment gateways.

• Monitor and manage repayments through NACH, UPI, and digital platforms.

• Coordinate with the finance team for fund movement tracking and ledger entries.

• Manage key vendor relationships, including LMS providers, KYC partners, collection agencies, and payment gateways.

• Define SLAs, track performance, and ensure accountability.

• Identify opportunities to optimize TAT, accuracy, and cost-efficiency across operations.

• Develop and maintain MIS reports, operational dashboards, and trackers for leadership review.

• Handle backend support for customer queries, service requests, grievance redressal, and account statements.

• Implement SOPs for onboarding, servicing, and complaint resolution.

• Proficient in MS Excel for operations tracking and reconciliation.

• Familiarity with LOS, LMS, payment gateways, and basic API workflows will be an added advantage.

• Process design and SOP creation

• Strong coordination with cross-functional teams and external partners

• Operational audit readiness and compliance adherence

• Excellent verbal and written communication

• Up-to-date knowledge of RBI’s digital lending and data governance norms

• Shape the compliance foundation of a purpose-driven credit NBFC.

• Work directly with founders and contribute to strategic decision-making.

• Exposure to legal, lending, and regulatory ecosystems.

• Be part of a governance-first culture built for long-term, sustainable growth.

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