JIRA Administration
- Navi Mumbai, Maharashtra
- Permanent
- Full-time
- Administer and maintain Atlassian JIRA, JIRA Service Management and Confluence platforms
- Design and implement custom JIRA workflows, screens, schemes, custom fields and dashboards
- Develop Confluence spaces, templates, macros and knowledge management structures for teams
- Collaborate with business users to gather requirements and implement JIRA configurations to meet Agile/Devops delivery models
- Manage user permissions, groups, and roles with JIRA and Confluence
- Perform regular system audits, clean-up, upgrades and security patches
- Integrate JIRA with third-party tools
- Develop and maintain documentation on configuration, processes, and best practices
- Provide day-to-day support and training to users on JIRA and Confluence usage and capabilities.
- Generate reports and analytics using JIRA Query Language (JQL), filters, and dashboards
- Work with IT and Security teams to ensure compliance and data integrity Required Skills and
- Bachelor’s degree in computer science, Information Technology, or a related field
- 4-7 years of experience in JIRA administration in enterprise environments.
- Strong expertise in JIRA workflow configuration, automation rules (Automation for JIRA), and JIRA Service Management (JSM)
- Proficient in Confluence administration and integration with JIRA
- Hands-on experience with scripting and automation using Groovy (Script Runner), REST APIs, or similar tools
- Good understanding of Agile and ITIL frameworks
- Experience in user onboarding, access control and group management
- Strong troubleshooting and problem-solving skills.
- Experience with Atlassian Marketplace plugins and licensing management. Preferred Qualifications • Atlassian Certification (ACP-610/620/1000) is a plus
- Experience with Atlassian Cloud and Data Center migrations
- Familiarity with other Atlassian tools like Bitbucket, Bamboo, and Trello
- Basic knowledge of Linux and Databases (PostgreSQL, MySQL) for backend support.
- Ability to work independently and in a collaborative team environment
- Strong organizational and documentation skills
- Customer-focused and proactive in identifying and solving issues.
- Opening within a company with a solid track record of success
- A role that offers a breadth of learning opportunities
- Great work culture