Senior Manager - Expert Technical Support
- Bangalore, Karnataka
- Permanent
- Full-time
You are engaged in your task, straightforward, open, passionate, effective and can challenge the status quo.Your main tasks will be to handle various technical support matters and provide expert level support to our in-country local support teams.
You will learn our BMS products (Building Management System) for building automation that monitors and control systems such as heating, ventilation, air conditioning, fire and access & security, and the integration between them.Responsibilities:
- Resolve high level technical problems brought to us by customers, Application Engineers, Sales personnel, and Engineering.
- Identify and qualify product failures and assist Engineering in understanding and resolving them.
- Case tracking with entries in our CRM system.
- Research and documentation of technical problems and solutions.
- Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and building management systems.
- Remote connection to customer installations for troubleshooting and healthy system checks.
- Other duties as assigned.
- Prioritize critical site escalations, especially for Global Strategic Accounts and Strategic Partners.
- Engineering degree in electrical, building automation or computer science, or equivalent.
- Experience in system troubleshooting, diagnosis and problem solving for:
- Experience with Microsoft Windows an Linux operating systems and associated network experience.
- Strong background in IT and communication networks (IP)
- Knowledge in building management communication protocols: BacNet, LON, Modbus, etc.
- Positive attitude, enthusiastic, self-motivated and customer focused
- People-person and team player, enjoying the cross-functional interaction required for this position.
- Quick learner with an inquiring mind.
- Strong written and oral English communications skills.
- Comfortable working in a fast paced, dynamic environment.
- Ability to work with people with a wide range of technical backgrounds, including senior professional engineers, electricians, IT engineers and personnel, account managers, sales personnel
- Ability to occasionally travel to various customer sites worldwide.
- Fluent in English
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filled.Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust CharterSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.