Cisco VoIP Engineer
Innovatia
- India
- Permanent
- Full-time
- The technical resource is responsible for ensuring the effective operation of the Voice environment with end-to-end responsibility
- Must have VOIP troubleshooting experience. At least 2 to 4 years of experience in SQL & application support, client/customer support, troubleshooting, incident management, problem management & change management
- Supporting VOIP cluster components with hands on experience on configuration & administration of:
- Cisco Call Manager
- Unity Connection Servers
- Contact Center Servers
- Cisco Voice Gateway
- Configuration and supporting VOIP implementation at remote sites, QoS & Packet analysis, Switching, VLAN, Ether channel, HSRP
- Troubleshooting Call Manager, Voice Gateway, On Net Calling Issues
- Create awareness of VOIP technology in end user
- Support VOIP analysis and reporting to achieve savings
- Good Communication skills and ability to coordinate with global stakeholders
- Should be expert in CSS, Partition, route pattern, Unity connection, UCS server, CIMC and Esxi, Dial peers, Certificate renew, maintenance work
- Should be expert Voice Gateway configuration and implementation (Hardware refresh)
- UCS server configuration & implementation (Hardware Refresh)
- Design & implementation of Voice equipment
- Must have good implementation knowledge of SIP & H323
- Manage medium to high priority projects in VOIP without or with limited supervision
- 5+ years of technical experience in VOIP
- Professional certification – CCNA Voice/CCNP Voice is an added advantage
- Good verbal and written communication skills to connect with customers at varying levels of the organization
- Flexible to work in night shifts
- Must be a team player capable to upscale and take initiative to deliver the task independently
- Must be open to learn and work on new technologies
- Comprehensive Health Insurance policy
- Employee Wellness Program with focus on mental health
- Robust reward and recognition programs
- Company incentive programs offered
- Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
- Ample growth and learning opportunities
- Remote work opportunities
- Focus on work/life balance
- Immigration Program supporting immigration to Canada for eligible employees
Innovatia is an equal opportunity employer.