VoIP Technical Support Engineer
The VoIP Shop Ltd
- India
- Permanent
- Full-time
- Vacation to UK, Holiday tailored to meet your needs.
- Visa opportunity in the UK
- Connectivity – broadband and Ethernet technologies
- Cisco telephone systems
- 3CX hosted telephone systems
- Mobile telephony and integration
- SIP Trunk diagnostics and repair
- Network and routing configuration and troubleshooting (Draytek, Cisco)
- Maintaining Hosted VoIP technologies, SIP and Le
- Legacy PBX solutions
- Providing Tech Support
- Understanding customer networks
- Communicating effectively with suppliers such as Cisco
- Updating customers within SLA’s.
- Providing high quality customer service.
- Basic Project management
- Logging and resolving customer faults remotely.
- Support in setup of phone systems and off-site phone system surveys
- Broadband and Ethernet connectivity support
- Configuring and setting up Routers, Firewalls, Switched IP networking.
- Configuring equipment for customer sites.
- Management and troubleshooting of the network.
- Assisting with the general operation of the company.
- Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
- Ensuring all standards and procedures are followed and maintained.
- Answering queries and resolving issue relating to usage of standard applications and IT services.
- Providing monthly help desk reports.
- Designing, maintaining, and supporting the network infrastructure.
- Monitoring system performance and ensuring reliability and availability.
- Recommending infrastructure solutions to meet business requirement in compliance with IT policy & procedure.
- Providing Level 2 support and troubleshooting as and when required.
- You possess a Degree/Diploma in Computer Science, Engineering or related field.
- You have at least 2 years experience, ideally within a Helpdesk / Technical Support or Network Engineer / Systems Engineer role.
- You have excellent communication and interpersonal skills.
- You have working knowledge of Relevant certifications and/or experience in IT support and network management
- A working knowledge of networking covering cabling, routers, firewall, switches and access point
- Good at recording and managing of support tickets and work requests in a ticket management system
- Experience working with remote control tools
- Detailed tracking of activity and changes in our documentation system
- Ability to work independently and ensure customer satisfaction
- Knowledge of Windows 10/11, Windows Server, Active Directory, Group Policy
- Knowledge of printers and scanners, website administration and DNS
- Experience with supporting and managing 3CX or Teams VoIP Technology and Strong communication skills using phone and email, especially when explaining technical information
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are a strong team player who can manage multiple stakeholders
- Join a well known brand within Telecommunications
- Excellent career development opportunities
- Flexible working options