Customer Success Manager

• Under broad direction, provides remote technical support services to external and internal users of Landmark environment and applications on complex issues via telephone, email and electronic channels while adhering to Customer Support operational processes and best practices.
• Resolves the end user's service request by applying established problem solving techniques including trouble shooting, data quality review, replicating the end user's workflow, understanding how the software is functioning and then proposing solutions that allow the end user to achieve their objective and go beyond, to optimize the way they are using the software.
• Service requests involve any questions regarding installations, configurations, complex data formatting and complex application functionality/workflows.
• Escalates unusual, novel, or extremely complex issues to higher level Support Analysts as needed.
• The nature of the support services provided requires knowledge of multiple domain sciences and the use of software applications in more than one domain or across domains.
• Knowledge of domain software applications is acquired through previous experience (e.g., as a Support Analyst II), leveraging Halliburton knowledge base, and guidance of more senior analysts.
• Perform strategic tasks to bring maximum value from our digital solutions by actively managing customer relationships with customers.
• Deliver high levels of account services through building and maintaining consultative relationships with customers.
• Support Sales activities through proactive calls and activities. The team is dedicated to ensuring higher customer experience and satisfaction.
• Build and enhance customer experience/satisfaction.
• Collaborate with internal and external stakeholders, establishing strong working relationships, and driving the continued growth of the organization.
• Proactively monitor customer experience and satisfaction and produce actionable solutions to boost customer satisfaction.
• Mentors Level I and Level II analysts. Requires an undergraduate degree and a minimum of 5 years' experience. Concentration in geoscience, engineering, or computer science is preferred.

Halliburton