Product Quality Manager - Product Operations

Bangalore, Karnataka
Permanent
Full-time

18 days ago

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.DescriptionLead all in region quality related issues for iPhones made by Apple's manufacturing partners. This person will need to develop a close working relationship with our manufacturing partners. Provide leadership and guidance to the manufacturing partners to ensure that Apple iPhones are manufactured in accordance with apple specifications and meet apple quality standards. Use production, reliability and field data to monitor, control and improve product quality to increase yield and reduce the field return rate. Help develop and execute product quality plans and systems, and manage quality bring up activities for new products at the manufacturing partners. Manage the product quality at the sites, working with onsite engineering and production teams. Perform audits to ensure compliance to Apple specification, quality standards and SOPs. Work closely with manufacturing partners both in region and in other regions to understand quality related factory issues and issues related to material. Aggregate and interpret data from multiple sources to drive decisions. Identification and prioritization of issues and improvement activities. Implement systems and processes to quickly identify root cause, containment and corrective actions. Ensure lessons learned from prior projects are used to improve the quality management process, and leads to improved product quality and reliability for next generation products. Work with commodity managers and supplier quality engineers to ensure component quality and reliability. Communicate quality updates to executives and the larger cross-functional teams.Minimum Qualifications

6+ years technical experience (quality and/or engineering) supporting high volume consumer electronics, preferably in handheld phones
Experience in product quality management and systems/or operations
Good understanding of electronic assembly processes and testing methodologies
Solid experience and understanding of test and assembly fixtures, manufacturing equipment and processes is required (includes manual, semi-automatic and automatic fixtures/equipment)
Working knowledge of statistics, and in depth knowledge of quality methodologies such as design of experiments, statistical process control, sampling strategies, FMEA, GR&R.
Experience in failure analysis
Knowledgeable in data analysis and interpretation
Ability and willingness to travel upto 50%

Preferred Qualifications

Strong social and communication skills, with ability to understand and concisely communicate issues, are required
Ability to work and multi-task in a fast-paced, technically dynamic environment
High energy and highly motivated, with the zeal to drive closure of issues across cultures
Specific knowledge of key technologies used in mobile handheld products
Experience with cosmetic quality management, where cosmetic quality is as critical as functionality
Experience or knowledge with reliability engineering and supplier quality engineering

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