To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Software EngineeringJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.Director of Software Engineering - Public Cloud Platform (FEDX)Location: Hyderabad or Bengaluru, IndiaAs Director of Engineering for the FEDX (Falcon Easy Platform Experience) APAC org, you will be responsible for owning and managing core capabilities such as FEDX Controlplane team, Falcon Approvals, FOX (Falcon Onboarding Experience). Also expand co-ownership on Addon, FBOT (Falcon Build Orchestration), and Experience Team (CLI/Innerloop/Activities), and AI Enablement Team. This is a very highly visible, strategic role for RADX org, and growth potential very high, as we are shifting co-ownership model between APAC and AMER. You will lead and scale our APAC engineering organization responsible for architecting, developing, and delivering best-in-class distributed systems platforms for automating critical infrastructure lifecycle operations across Salesforce's entire public cloud fleet. You will drive the AI-centric technical vision and execution strategy while building and mentoring high-performing engineering teams.In this role, you will partner closely with product management, architecture, and cross-functional stakeholders to deliver solutions that enable thousands of Salesforce engineers to move faster and more effectively. You will establish technical excellence, operational rigor, and engineering culture while overseeing systems that operate across multi-substrate systems (AWS, GCP, GovCloud, AliCloud) seamlessly.ResponsibilitiesLeadership & Team BuildingBuild, lead, and scale multiple engineering teams (10+ engineers) across MTS, SMTS, and Lead Engineer levels in Hyderabad and BengaluruDefine and execute hiring strategy to attract top-tier distributed systems talent in IndiaMentor and develop engineering leaders (Engineering Managers and Staff+ engineers) to build a strong leadership pipelineFoster a culture of AI innovation, ownership, and technical excellence with emphasis on AI-augmented development practicesDrive career development, performance management, and retention strategies for the organizationTechnical Strategy & Execution:Define and drive the multi-year technical roadmap for public cloud platform infrastructure automationChampion adoption of AI tools (Cursor, Claude, Agent SDK) to dramatically improve engineering velocity and reduce cycle times by 50%+Establish architectural principles and best practices for building resilient, scalable distributed systems across AWS, GovCloud, GCP, and AzureDrive technical decision-making on critical architecture choices, technology selections, and platform investmentsEnsure high engineering standards through code reviews, design reviews, and operational excellence practices, enforced via SDLS AI agentsOperations Excellence & Delivery:Own end-to-end delivery of platform capabilities supporting infrastructure operations across multiple public cloud domains and regionsEstablish and maintain SLAs/SLOs for mission-critical services running 24x7 across global data centersDrive operational metrics, telemetry, and data-driven decision making to continuously improve system reliability and performanceBalance feature delivery, production support, technical debt reduction, and innovation investmentsImplement and optimize engineering processes leveraging Agile methodologies and Test-Driven Development at scaleStakeholder Management & Collaboration:Partner with Product Management to define product strategy and prioritize high-impact initiativesCollaborate with peer engineering directors across regions (US, EMEA) to ensure global platform consistencyInterface with executive leadership to communicate progress, risks, and resource needsBuild strong relationships with internal customers (infrastructure teams, application teams) to understand pain points and drive solutionsRepresent the organization in technical forums, architecture reviews, and company-wide initiativesInnovation & Technical Debt Management:Drive innovation initiatives including AI-powered SDLC automation, next-generation orchestration, and platform modernizationEstablish frameworks for identifying, prioritizing, and systematically reducing technical debtPromote experimentation and prototyping culture while maintaining production stabilityStay ahead of industry trends in cloud-native technologies, distributed systems, and AI-assisted developmentRequired Skills / Experience:Leadership Experience:12+ years of software engineering experience with 5+ years in engineering leadership roles (managing managers)Proven track record of building and scaling engineering organizations from 10 to 20+ engineersExperience hiring, developing, and retaining top engineering talent in competitive marketsStrong people leadership skills with demonstrated success in coaching, mentoring, and growing technical leaders.Technical Expertise:Deep expertise in distributed systems architecture, design patterns, and trade-offs at scaleHands-on experience with Kubernetes, container orchestration, and cloud-native architecturesStrong understanding of public cloud platforms (AWS, GCP, Azure) and their infrastructure servicesExperience with infrastructure as code (Terraform, CloudFormation) and GitOps practicesKnowledge of RESTful APIs, microservices architectures, and event-driven systemsEngineering Excellence:Track record of delivering large-scale, mission-critical distributed systems serving thousands of usersExperience establishing engineering best practices, code quality standards, and operational excellence frameworksStrong background in Agile/Scrum methodologies, CI/CD pipelines, and DevOps practicesExperience with telemetry, observability, and data-driven operational decision makingUnderstanding of Test-Driven Development, automated testing strategies, and quality assurance practicesBusiness & Communication Skills:Excellent communication skills with ability to influence senior leadership and cross-functional stakeholdersStrategic thinking with ability to translate business goals into technical roadmapsExperience managing budgets, resource allocation, and vendor relationshipsStrong program management skills with ability to drive complex, multi-quarter initiativesAbility to simplify complex technical concepts for diverse audiencesDesired Skills:Programming understanding in Python/ Java/ Go, or similar languages with recent hands-on coding experience via AI toolsExperience driving AI-augmented development practices using Claude, Cursor, and modern AI development toolsDeep knowledge of open source distributed automation frameworks (Docker, Kubernetes operators, ArgoCD, Spinnaker, etc.)Experience with chaos engineering, resilience testing, and site reliability engineering practicesBackground in platform engineering, developer experience, or internal tooling organizationsExperience working in global, distributed engineering organizations across multiple time zonesTrack record of driving cultural transformation and engineering process improvementsExperience with compliance requirements (SOC2, FedRAMP, GDPR) in regulated cloud environmentsContributions to open source projects or active participation in technical communitiesBachelor’s or advanced degree in Computer Science or related fieldWhat Success Looks Like:Year 1: Establish team structure, hire key leaders, define technical strategy, and deliver 2-3 high-impact platform capabilitiesYear 2: Scale organization to target size, reduce infrastructure operation cycle times by 40%+, achieve 99.99% platform availabilityYear 3: Position the team as a center of excellence for distributed systems, drive significant AI-driven productivity gains, enable seamless multi-cloud operationsNote: This role requires occasional travel to US offices and participation in global on-call rotations for critical P0 incidents.Unleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this .Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
