Support Engineer

• Implement, maintain, and support desktop IT hardware including but not limited to telephones, desktop computers, printers.
• Answer calls from users, creating tickets and resolving issues.
• Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops/Desktops.

• Handling Basic L1 level queries for the users
• Provide assistance and training to users on information technology systems.
• Diagnose and quickly resolve a wide range of Windows applications issues
• Basic troubleshooting knowledge for internet/LAN and WAN Connectivity issues
• Understanding on Azure.
• When the restoration is beyond the scope of the support escalate the issue/problem to appropriate resolver group using IT Ticketing System
• Install, upgrade, support and troubleshoot for printers & related computer hardware.
• Customize & configure desktop hardware to meet specifications and business standards
• Strong technical written and verbal communication skills (Technical writing and Documentation of Infrastructure)
• Strong organizational skills and ability to multi-task in a small business environment
• Team player must be able to work with people within and outside of the IT department.
• Customer service oriented.
• Must be willing to work in rotation shifts.

Infinite Computer Solutions