Support Engineer

ALIQAN Technologies View all jobs

Noida, Uttar Pradesh
Rs. 1,20,000 per year
Contract
Full-time

5 hours ago

Job Title: Support EngineerExp: 3+ YearsType: Contract for 6 Months + ExtendableLocation - Noida/ BangaloreNight shift rotationalOrganisation Name: NEC Corporation of India Ltd.Reporting Relationship: Project ManagerRole Summary: We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network devices.Job Responsibilities:

Knowledge of Service Now.
Familiar with running SSH commands on network devices.
Experience using Citrix Desktops.
Experience using Remote Desktop to configure hardware and software on Windows computers.
Knowledge of DHCP and DNS.
Experience working on incidents passed to them from lower-tier support groups.
Experience in troubleshooting complex hardware and software components.
Knowledge of configuring network-based printers

Bonus Points:

Knowledge of Point-of-Sale peripherals.
Experience working in the retail domain.
Experience writing knowledge base articles.

Minimum requirements:

L2 level of troubleshooting
Qualification: - BCA/MCA/B Tech/BE or equivalent
Provide case status updates to Customer and Retail Solutions personnel.
Ensure customer satisfaction by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years experience

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