Desktop Support Engineer (L2 level)

ALIQAN Technologies View all jobs

Noida, Uttar Pradesh
Permanent
Full-time

7 hours ago

Job Title: Desktop Support Engineer (L2 level)Exp: 3+ YearsType: Contract for 6 Months + ExtendableLocation - Noida/ BangaloreNight shift rotationalRole Summary: We are looking for a Desktop Support Engineer who has L2 level experience n troubleshooting hardware and network devices.Job Responsibilities:

Knowledge of Service Now.
Familiar with running SSH commands on network devices.
Experience using Citrix Desktops.
Experience using Remote Desktop to configure hardware and software on Windows computers.
Knowledge of DHCP and DNS.
Experience working on incidents passed to them from lower-tier support groups.
Experience in troubleshooting complex hardware and software components.
Knowledge of configuring network-based printers

Minimum requirements:

L2 level of troubleshooting
Qualification: - BCA/MCA/B Tech/BE or equivalent
Provide case status updates to Customer and Retail Solutions personnel.
Ensure customer satisfaction by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years experience

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