Desktop Support Engineer (L2 level)
ALIQAN Technologies View all jobs
- Noida, Uttar Pradesh
- Permanent
- Full-time
- Knowledge of Service Now.
- Familiar with running SSH commands on network devices.
- Experience using Citrix Desktops.
- Experience using Remote Desktop to configure hardware and software on Windows computers.
- Knowledge of DHCP and DNS.
- Experience working on incidents passed to them from lower-tier support groups.
- Experience in troubleshooting complex hardware and software components.
- Knowledge of configuring network-based printers
- L2 level of troubleshooting
- Qualification: - BCA/MCA/B Tech/BE or equivalent
- Provide case status updates to Customer and Retail Solutions personnel.
- Ensure customer satisfaction by advising customers on preventative measures, appropriate solutions and configurations which may impact product performance. Minimum 3 years experience
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