Regional Head - Facility Management and Handover

• Initial inputs for the Project (Application, Agreement, Maintenance Estimate & Advance, Deposits, Operational & Service requirements etc).

• Get details of new projects and provide inputs on Estate requirements.

• Monitor Management & Maintenance of the property.

• Budget/Estimate Maintenance charges for new projects & Estimate Property Tax.

• Review Maintenance charges at regular intervals and revise appropriately, as required.

• Get Final Accounts & handed over to the Societies with balance amounts.

• Formulate policies for management of property and customer issues.

• Form Society and handover of Management to the Society.

• Co-ordinate with Legal Team for Conveyance of the property.

• Close Issues pertaining to past projects/recently handed over Society/Condos

• Co-ordinate for preparation of handover kits.

• Co-ordinate & finalize Agreements/Renewals with Legal Team for installations at projects.

• Co-ordinate/Clarify with Legal Team on issues/requirements of Estate Management.

• Co-ordinate with Legal Team on Legal cases filed in the Court.

• Source for Miscellaneous income in the project

• Monitor Takeover of Units and Project (Inspection/Snagging/Rectification etc).

• Monitor Selection/Deployment and performance of Vendors for Facilities/Services, Safety & Security, Cleaning/ Hygiene/ waste disposal /recycling, Food/Catering/ Vending etc.

• Monitor Customer/Possession details from Sales.

• Monitor Handover possession to Customers.

• Monitor Customer Complaints/Queries/Issues on Product and Services and resolution of the same.

• Ensure Customer Satisfaction Survey and Report to Customer Feedback Committee for improvements.

• Liaison with Municipal Corporations/Govt Bodies for Property Tax assessment/Land Revenue etc.

• Monitor Insurance/AMC/Guarantees/Warranty’s/Consents/Licenses/Norms etc so as to ensure the same are in place.

• Ensure recommendations and requirement of ISO.

• Ensure MIS Reports are generated as required.

• ISO recommendations & re-certifications.

• Estate Management Process reviews.

• Ensure smooth transition from the company controlled site to Residents Welfare Association.

Larsen & Toubro